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Customer Service Representative

2 months ago


Gastonia, North Carolina, United States Pratt Industries Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Pratt Industries. As a Customer Service Representative, you will be responsible for providing exceptional customer service, support, and technical guidance to internal and external customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide technical assistance and guidance on products and services
  • Assist with reviewing and coordinating customer service activities
  • Develop and review correspondence and documentation
  • Build customer relationships and serve as a liaison between sales personnel and customers

Requirements:

  • One to two years of customer service experience
  • High school graduate or equivalent education and experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

Work Environment:

This is a professional office environment with a sedentary work setting. The ideal candidate will be able to type, talk, hear, see, and perform repetitive motions.