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Customer Service Representative

2 months ago


Gastonia, North Carolina, United States TravelCenters of America. Full time

Job Summary

TravelCenters of America is seeking a skilled Server/Cashier to join our team. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests.

Responsibilities:

  • Provide friendly, accurate, and efficient service to all guests
  • Welcome and serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude
  • Be knowledgeable of menu items and promote daily specials
  • Process transactions of customers on a point-of-sale (POS) register
  • Prioritize work according to the kitchen and dining guest needs
  • Maintain equipment per operating standards
  • Follow proper safety procedures when handling and/or preparing food
  • Build strong communication and rapport with leaders and co-workers
  • Perform other job-related duties as assigned

Requirements:

  • A dedicated individual who works well with others and is excited to be part of our team
  • Basic computer/POS knowledge preferred
  • Previous food service experience a plus
  • Good verbal communication skills
  • Ability to work flexible hours including nights, weekends, and some holidays

Benefits:

  • Medical, dental, vision, and life insurance
  • 401(k) with a company match
  • Vacation and paid holidays
  • Tuition reimbursement
  • On-site meal discounts
  • A wide variety of discounts on technology, travel, food, and fuel
  • Opportunity for growth and advancement

Equal Opportunity Employer:

TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information, or membership in any other category protected by applicable federal, state, or local law.

Accommodations:

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation, please contact us.

Physical Demands:

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.