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Restaurant Assistant Manager

2 months ago

Providence, Rhode Island, United States T's Restaurant- Cranston Full time
About the Position

The Restaurant Assistant Manager is a key member of our team, responsible for supporting the management in the daily operations of the restaurant. This includes selecting, developing, and performing the front of house team members.

Key Responsibilities
  • Guest Service: Ensure that all guests feel welcome and receive responsive, friendly, and courteous service. Respond to complaints and take action to turn dissatisfied guests into return guests.
  • Team Building: Promote a positive and team-centered approach to hospitality and culinary experience. Create a culture of fairness and maintain healthy boundaries with team members. Provide coaching and training to team members.
  • Operational Responsibilities: Ensure a safe working and guest environment. Manage shifts, including daily decision-making, scheduling, and operational planning. Investigate and resolve complaints concerning food quality and service.
  • Financial: Control cash and sales receipts in accordance with restaurant policies and procedures. Adhere to company standards and service levels to increase sales and minimize costs.
  • Food Safety: Enforce sanitary practices for food handling, general cleanliness, and specified maintenance. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Requirements
  • High School Degree required; college degree preferred - hotel/restaurant management.
  • A minimum of two years' restaurant experience.
  • Prior experience in restaurant management/supervision of staff a plus.
  • Proficient with Point-of-Sale Systems and other guest service technology platforms.
  • Required Certification in Serve Safe Alcohol and First Aid.
  • Flexibility in schedule and the ability to work weekends are a must.
  • Must be eligible to work in the United States.
  • Must agree to background check.
  • Excellent written and verbal communication skills.
  • Proficient in the English Language.
Perks and Benefits
  • Positive and supportive team culture.
  • Paid Time Off Programs.
  • Competitive Wages with Annual Performance Reviews.
  • Day's only schedule- never work nights.
  • Like T's Food? As a T's team member, you receive a meal benefit-whether on shift or off and at all locations.
  • Home for the Holidays-Thanksgiving and Christmas Day OFF.
  • Ongoing development and growth opportunity.
  • Tickets At Work Program- offering exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more.
  • Pet Insurance.
  • Employee Assistance Program (EAP)- provides voluntary, confidential services to employees at no charge. Services such as counseling services for mental health issues and information, financial resources, work-life solutions and legal guidance.
  • Flexible and Predictive Scheduling.
Additional Benefits for Full Time Teams
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance