Restaurant Operations Manager

4 weeks ago


Providence, Rhode Island, United States Pollo Campero Full time
Job Summary

We are seeking a highly skilled and experienced Shift Manager to join our team at Pollo Campero. As a Shift Manager, you will play a critical role in training, developing, and leading our crew to deliver exceptional customer experiences.

Key Responsibilities
  • Plan and coordinate shifts to ensure seamless restaurant operations
  • Verify compliance with procedures and protocols to maintain high standards
  • Address and resolve problems promptly to ensure customer satisfaction
  • Assist the General Manager in achieving business objectives
  • Coach and lead a team with minimal supervision
  • Develop and implement operational and technical training programs
  • Maintain a positive and energetic team atmosphere
  • Ensure customer satisfaction and handle complaints effectively
  • Apply a continuous improvement mindset to processes and procedures
  • Perform opening and closing restaurant duties
  • Assist with inventory management and staffing needs
  • Maintain high standards of sanitation, health, cleanliness, and safety
  • Follow and enforce all safety rules, policies, and procedures
Requirements
  • Must be 18 years of age or older
  • Must be fluent in English and Spanish
  • Preferred: 1+ year of experience in similar roles or with customer experience
  • Ability to lift and push 50 lbs
  • Ability to stand for long periods
  • Flexibility to work nights, weekends, and holidays
  • Preferred: Food Handlers Card/ServSafe Certification
  • Ability to work with computers
  • Must follow company Personal Care and Hygiene policies
  • Must be able to produce authorized U.S. work documents
  • Must pass background check


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