Client Intake Coordinator

2 weeks ago


Fulton, New York, United States Volunteers of America Chesapeake and Carolina's (V Full time
Position Summary:

The Intake Specialist plays a crucial role in the initial engagement with applicants seeking services. Under the guidance of the Team Lead, this position serves as the first point of contact for individuals applying for SSVF services.

Key Responsibilities:
  • Manage inquiries from applicants regarding eligibility criteria and program details.
  • Facilitate the application process by providing necessary information and support to veteran applicants.
  • Perform data entry and maintain accurate records in the Electronic Health Record system.
  • Ensure compliance with all operational guidelines and eligibility requirements.
  • Collaborate with team members and external partners to enhance service delivery.
  • Assist applicants in completing necessary documentation and clarify any questions they may have.
  • Generate reports on applicant status and maintain communication with relevant stakeholders.
Qualifications:

Candidates should possess a minimum of a four-year degree or equivalent experience, with at least four years of direct engagement with families and at-risk populations, particularly veterans. Strong organizational skills, effective communication abilities, and proficiency in Microsoft Office applications are essential. Bilingual candidates are preferred.

This role requires a standard weekday schedule and may involve additional responsibilities as needed to support the veteran community.



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