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Client Intake Facilitator

2 months ago

Fulton, New York, United States Volunteers of America Chesapeake and Carolina's (V Full time

Position Summary:

  • Serves as the primary contact for individuals seeking SSVF services
  • Addresses questions related to eligibility criteria for the program
  • Works in conjunction with the local team to support veterans throughout the intake procedure
  • Conducts data entry and maintains updates within the Electronic Health Record system
  • Organizes and keeps both electronic and physical applicant documentation
  • Develops and follows an office intake schedule
  • Participates in applicant processing meetings, offering relevant information
  • Tracks and reports on both eligible and ineligible applicants on a weekly basis
  • Establishes and nurtures partnerships with agency collaborators
  • Engages in training, supervision, and team-building activities

Requirements:

  • A minimum of a four-year degree or 2 - 4 years of pertinent experience
  • Experience working with vulnerable populations
  • Strong organizational, supervisory, and communication skills, with the ability to engage effectively with diverse groups
  • Proficient in Microsoft Office Suite
  • Bilingual in Spanish is preferred
  • Peer Support Specialist certification is a plus