Associate Manager of Administration, Education Programs

4 days ago

Nashville, Tennessee, United States Country Music Foundation Full time
Job Title: Associate Manager of Administration, Education Programs

Join the Country Music Hall of Fame and Museum as an Associate Manager of Administration, Education Programs. This role will provide essential administrative support for the Museum's school and education programs, overseeing team accounting practices and procedures, internal and external school program communications, and administrative tasks for the department.

Key Responsibilities:
  • Manage on-boarding and payment documents for contracted performing and teaching artists.
  • Oversee Education Department administrative tasks, including inputting expense reports and purchase orders.
  • Manage contacts and record keeping in Tessitura, leading and delegating CRM database entry throughout the Education Department.
  • Oversee school program inquiries and scheduling, including fielding and answering questions from educators, booking confirmed programs in all internal systems, and managing internal capacity.
  • Administer confirmation communications, including sending confirmation and arrival materials to educators, reconfirming reservations and participant numbers prior to program date, and collecting payment in advance or day of visit.
  • Oversee internal logistics and communications on behalf of the school programs team, including reserving rooms, drafting internal communications tools, scheduling catering, and attending weekly/bi-weekly meetings that pertain to building activity.
  • Manage school programs evaluation efforts, including requesting evaluation participation, sending evaluations, managing quarterly evaluation stewardship/prize distribution for participating educators.
  • Coordinate and maintain room reservations for school-based educational programming through EMS, the Museum's event management system.
  • Coordinate weekly bus parking with Metro Public Works and share permits with teachers.
  • Oversee internal and external logistics for Homeschool Day programming, including coordinating reservations and communication with homeschools, as well as managing internal logistics and resource scheduling.
  • Assist with trainings for educators and volunteers who support school programs, including organizing internal and external logistics, scheduling catering, and facilitating training material preparation.
  • Assist with school programs marketing, including overseeing mailings, managing email lists, and updating school programs areas of countrymusichalloffame.org to ensure information is up to date and functioning properly.
  • Manage applications and logistics for ticketing and transportation subsidy programs, including the Museum's Arts Access fund and Tennessee Arts Commission's Student Ticket Subsidy grant program.
  • Assist with budget planning and program projections.
  • Represent the Department at school fairs and events, including preparing, designing, and assembling appropriate activities and materials.
  • Provide logistics support in the Taylor Swift Education Center, including set up, tear down, and signage.
  • Support the school programs team and larger Education Department, including leading student groups through the galleries, as requested.
Requirements:
  • Associate or bachelor's degree in education, humanities, English, music, museum studies, or related field.
  • A minimum of 1 year work history in a museum, school, or similar educational or non-profit environment.
  • Demonstrated knowledge of databases.
  • Strong organizational and time management skills with high attention to detail.
  • Previous experience in a customer service role.
Essential Competencies:
  • Strong project planning, time-management, and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Ability to work with accuracy and close attention to detail.
  • Experience and passion for children and interest in their learning and development.
Conditions of Employment:
  • Willingness to work occasional evenings and weekends.
  • Ability to lift 25 lbs.

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