Customer Service Ambassador

5 days ago


Harrisburg, Pennsylvania, United States myHR Partner Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at myHR Partner. As a key member of our service delivery team, you will play a critical role in ensuring exceptional customer experiences and driving business growth.

**Key Responsibilities:**

  • Coordinate work assignments and schedule service jobs with customers
  • Complete all service calls using the Service Trade Dashboard and create invoices for Intacct/Accounting
  • Answer incoming customer calls regarding billing issues, product problems, and general client concerns
  • Maintain a high level of professionalism and establish a positive rapport with every caller
  • Update customer information in the database during and after each call
  • Work with the Accounting department to review, collect, or correct any billing issues
  • Stay updated on product knowledge and provide expert advice to customers
  • Impact the company's bottom line and create a positive experience for all customers by problem-solving and turning frustrated clients into repeat customers
  • Interact positively with technicians and group managers on a regular basis
  • Provide general administrative assistance with other group tasks

**Requirements:**

  • At least 1 year of customer service experience
  • Basic knowledge of Microsoft products such as Word, Excel, and Outlook
  • Ability to adapt to changing work pace and work as part of a diverse, cross-functional team
  • Superior customer-focused service skills and a safety-focused work style combined with a strong work ethic

**What We Offer:**

  • Comprehensive Medical, Dental, and Vision insurance
  • Employer-paid Basic Term Life Insurance with additional Optional Term Life Insurance available
  • Employer-paid Short Term Disability benefits
  • Availability of employee-paid Long Term Disability Insurance
  • 401k with generous company match
  • Salary commensurate with qualifications and experience


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