Customer Service Representative

2 months ago


Harrisburg, Pennsylvania, United States Hobart Service Full time
Customer Support Specialist Job Description

Hobart Service is a leading provider of high-quality food equipment solutions. We are seeking a skilled Customer Support Specialist to play a critical role in delivering exceptional customer support and ensuring customer satisfaction.

Responsibilities:

  • Handle a variety of customer inquiries and provide timely and accurate responses
  • Enter customer orders from different channels with precision and attention to detail
  • Maintain customer requirements and pricing details with accuracy
  • Monitor and maintain electronic data interchange (EDI) orders as necessary
  • Demonstrate excellent follow-up skills and attention to detail
  • Collaborate effectively with colleagues, customers, and sales teams to achieve common goals
  • Provide product knowledge and support regarding product usage and applications
  • Manage projects efficiently and effectively

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 3+ years of experience in sales or customer support in a fast-paced environment
  • Professional interpersonal and communication skills
  • Proactive and strong decision-making abilities
  • Proficient in Microsoft Office and other productivity tools
  • Familiarity with freight and shipping procedures
  • Knowledge of credit and collections processes
  • Effective project planning and coordination skills
  • Ability to prioritize tasks in a high-pressure environment

Hobart Service is committed to creating a diverse and inclusive work environment that values the unique perspectives and ideas of all employees. We are an equal opportunity employer and are dedicated to fair treatment for all individuals.



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