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At Capital BlueCross, we are seeking a highly skilled and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional customer service to our members, addressing their inquiries, and resolving their concerns in a timely and professional manner.
Key Responsibilities- Customer Service: Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information about our products and services.
- Problem Resolution: Investigate and resolve customer complaints in a fair and professional manner, ensuring that customers are satisfied with the outcome.
- Product Knowledge: Stay up-to-date on our products and services, including their features, benefits, and limitations, to effectively communicate with customers.
- Communication Skills: Develop and maintain positive relationships with customers, using effective communication skills to understand their needs and concerns.
- Teamwork: Collaborate with internal teams, including sales and marketing, to ensure seamless customer experiences.
- Education: High school diploma or equivalent required; college degree or professional certification preferred.
- Experience: Previous customer service experience, preferably in a healthcare or insurance setting.
- Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Language: Bilingual (Spanish) a plus.
This role is based in a call center environment, with the possibility of working from home. The ideal candidate will be flexible and able to work varied shift schedules, including evenings and weekends.
