Eligibility Services Representative
2 weeks ago
Position Overview
Join our team at Knowledge Services as a Client Eligibility Coordinator, where your customer service skills will play a vital role in supporting individuals seeking public assistance. This position involves providing essential office support to case workers and clients navigating the application process for various assistance programs.
As a key member of our team, you will engage directly with clients, office personnel, and other state representatives, ensuring a smooth experience for those applying for public assistance. Your responsibilities will include managing paperwork, facilitating application processes, and assisting clients with their inquiries.
About Knowledge Services
Knowledge Services, a certified woman-owned business, has been a leader in professional services since 1994. With a workforce of over 1500 employees across North America, we specialize in Managed Service Programs, Employer of Record services, and staffing solutions across various sectors including IT, Healthcare, and Government.
Our commitment to growth and development is reflected in our organizational culture, where we prioritize the potential of every team member. We operate under the guiding principles of Knowledge, Integrity, Innovation, and Service, ensuring that our team is equipped to deliver exceptional results.
Key Responsibilities
- Greet and assist all visitors to the office, identifying their needs.
- Verify client information for accuracy and completeness.
- Provide assistance with various computer applications.
- Schedule appointments for clients efficiently.
- Organize and scan documents into client case files.
- Maintain functionality of office equipment such as fax machines and copiers.
- Manage incoming calls and direct them appropriately.
- Keep daily activity logs updated.
- Deliver exemplary customer service to all clients.
Qualifications
- A genuine desire to assist others.
- Proven background in customer service.
- Ability to handle sensitive information with confidentiality.
- Conflict resolution skills and a calm demeanor.
- Dependable and reliable work ethic.
- Strong multitasking abilities.
- Demonstrated job stability.
- High School diploma or equivalent required.
- Clean criminal background check.
- Previous experience in roles such as Customer Service Representative, Administrative Assistant, or similar positions is preferred.
This role offers the opportunity to make a meaningful impact in the community while providing a pathway for career advancement. We offer competitive compensation, benefits, and a structured work schedule.
Physical Requirements:
The position may require frequent sitting and handling of objects. Occasional standing, walking, reaching, talking, and lifting up to 25 pounds may also be necessary. Vision capabilities must include the ability to see information in print and/or electronically.
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