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Lead Front End Supervisor

2 months ago

Noblesville, Indiana, United States BJ's Wholesale Club Full time

Advantages of Employment at BJ's Wholesale Club


• Weekly payment schedule


• Access to complimentary BJ's Inner Circle and additional membership options*


• Comprehensive time-off policies to accommodate diverse lifestyles*

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty


• Flexible benefit plans tailored to your evolving needs*

o Multiple medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending

*eligibility requirements vary by position

**medical plans vary by location

Position Overview

The Lead Front End Supervisor is responsible for managing the front line in the absence of the Front End Manager. This role involves mentoring, instructing, and nurturing all frontline team members to ensure outstanding member service. The Lead Front End Supervisor trains, develops, and inspires all team members to effectively implement membership programs and initiatives, as well as manage front line operations. This position is accountable for monitoring, promoting, and coaching to achieve desired membership/member experience objectives and outcomes. It is essential that all membership products are presented and member orders/requests are processed in a prompt, positive, and efficient manner. The Lead Front End Supervisor delegates tasks, oversees staffing, and ensures compliance with operational standards while delivering exceptional customer service to our members.

Leadership Responsibilities:

Understand the business landscape and demonstrate sound decision-making through comprehensive knowledge and use of business data. Navigate through transitions effectively. Exhibit leadership qualities, build trust, and act as a supporter of business expansion. Communicate proficiently. Provide teams with the necessary information to achieve success. Cultivate high-performing teams by fostering a collaborative culture. Offer timely and constructive feedback that drives business outcomes and enhances team member engagement. Achieve results. Fulfill business expectations within designated timeframes by establishing clear objectives and maintaining accountability.

Team Member Development:

Educate, mentor, and guide through the club-level training process. Promote team member engagement across all areas of responsibility to facilitate adherence to policies, procedures, and compliance. Foster a culture of growth, strategic thinking, ethical decision-making, and engagement. Lead with the interests of both team members and members in mind to address concerns and escalate issues as necessary. Ensure a safe and positive environment for team members. Embrace diversity and inclusion by collaborating respectfully. Recognize team member achievements and work collectively to reach goals, identifying and retaining top talent.

Member Engagement:

Ensure service excellence at every point of contact. Establish service standard expectations for all team members. Empower the team to resolve every member concern. Guarantee a safe and positive environment for members. Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA) Fast, Friendly, Full, Fresh, Clean.

Club Standards: Lead teams to consistently deliver GOLD club standards.

Define and exemplify GOLD - Grand opening appearance daily: All items stocked and promotional plans executed; Maintain visible, accurate signage; Clean and organized, inside and out.

Key Responsibilities and Accountabilities

Oversees the front line (including cashiers, self-checkout, and membership desk) in the absence of the Front End Manager. Exemplifies and provides exceptional member service while coaching, instructing, and developing team members to do the same. Drives membership metrics through acquisition, retention, loyalty, and experience initiatives. Enhances member engagement, speed, and productivity at the front end. Trains, mentors, motivates, recognizes, and evaluates frontline team members on tasks, responsibilities, and expectations defined by their roles, including member engagement, service, and membership metrics. Utilizes observation forms, productivity boards, and membership metrics reports to enhance performance and member engagement. Performs front end duties including, but not limited to, closing through point-of-sale systems and addressing member escalated service issues. Acts promptly to ensure members receive assistance in a timely and efficient manner. Serves as a backup for cashiers and Membership Sales Ambassadors as needed. Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals for members. Assists with loading shopping carts when necessary. Manages self-checkout lanes and assists members with operations and technical difficulties. Collects payments via cash, check, or other charge payments from customers. Issues receipts, refunds, credits, or change due to members. Remains informed on all merchandise promotions, advertisements, and product information. Applies discounts by scanning and redeeming coupons. Supervises the cleanliness of front-of-club member service areas. Demonstrates proficiency in navigating system applications. Utilizes online task management systems to manage workflow, track, and monitor daily club operations. Performs additional duties as assigned, including working in other departments as necessary. Adheres to all club policies and procedures. Regular, predictable attendance is a fundamental function of this role.

Qualifications

Previous leadership experience is preferred. Prior knowledge and experience in membership or sales is preferred. Previous cashier experience is preferred. Basic math skills are required.

Environmental Job Conditions

Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects greater than 30 pounds with assistance. Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $17.50.