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Client Eligibility Coordinator

2 months ago

Noblesville, Indiana, United States knowledge services Full time

Position Overview

Join our team at Knowledge Services as a vital member of the Eligibility Services department. This role is essential for supporting case workers and clients as they navigate the public assistance application process. The successful candidate will engage directly with clients, providing assistance and ensuring that all necessary documentation is collected and processed efficiently.

As an Eligibility Services Representative, you will play a key role in the determination of eligibility for various public assistance programs, including TANF, SNAP, and Medicaid. Your responsibilities will include delivering exceptional customer service, interacting with the public, and collaborating with office staff and state personnel.

About Knowledge Services

Established in 1994 and headquartered in Indianapolis, Knowledge Services is a certified woman-owned professional services organization. With a workforce of over 1500 employees across North America, we are leaders in Managed Service Programs, Employer of Record services, and staffing solutions across diverse industries, including IT, Healthcare, and Government.

We are dedicated to fostering growth within our organization and among our team members. Our core values—Knowledge, Integrity, Innovation, and Service—guide our daily operations and interactions.

Key Responsibilities

  • Greet and assist all visitors, identifying their needs.
  • Verify client information for accuracy and completeness.
  • Provide support with computer applications and systems.
  • Schedule appointments for clients as needed.
  • Organize and scan documents into client case files.
  • Maintain functionality of office equipment, including fax machines and copiers.
  • Manage incoming calls and direct them appropriately.
  • Keep daily activity reports updated and accurate.
  • Deliver outstanding service to all clients and stakeholders.

Qualifications

  • A strong desire to assist others and make a positive impact.
  • Proven experience in customer service roles.
  • Ability to maintain confidentiality and handle sensitive information.
  • Conflict resolution skills and a calm demeanor.
  • Dependable and reliable work ethic.
  • Capacity to manage multiple tasks effectively.
  • Stable employment history.
  • High School diploma or equivalent required.
  • Clean criminal background check.
  • Previous experience in roles such as Customer Service Representative, Administrative Assistant, or Receptionist is preferred.

This position offers a unique opportunity to make a meaningful contribution to the community while enjoying a supportive work environment. The role includes competitive compensation, benefits, and a standard work week.

Physical Requirements

The job involves frequent sitting and handling of objects. Occasional standing, walking, reaching, and lifting up to 25 pounds may be required. Vision capabilities must include the ability to see information in print and electronically.