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Client Support Representative

2 months ago

Noblesville, Indiana, United States RevOne Companies Full time
Job Summary

We are seeking a highly skilled Patient Advocate Specialist to join our team at RevOne Companies. As a Patient Advocate Specialist, you will play a critical role in building strong relationships with patients, providing exceptional customer service, and ensuring that our patients receive the highest quality care.

Key Responsibilities
  • Face-to-Face Interactions: Handle a high volume of face-to-face interactions with patients, providing clear and timely communication and ensuring that their needs are met.
  • Communication Skills: Develop and maintain effective communication skills, including verbal and written communication, to interact with patients, hospital staff, and other stakeholders.
  • Problem-Solving: Utilize critical thinking and problem-solving skills to resolve patient concerns and issues in a timely and professional manner.
  • Documentation: Maintain accurate and complete records of patient interactions, including documentation of patient information, eligibility, and application status.
  • Team Collaboration: Work collaboratively with hospital staff and other departments to ensure seamless communication and coordination of patient care.
Requirements
  • Education: High school diploma or equivalent required; one year of experience as a Patient Advocate or equivalent training and experience combined preferred.
  • Skills: Excellent verbal and written communication skills, ability to learn multiple databases, and proficiency in computer skills required.
  • Knowledge: Considerable knowledge of Medicaid programs, Federal Marketplace, and agency and provider programs and services required.
Working Conditions

The Patient Advocate Specialist will work in a fast-paced, dynamic environment, interacting with patients, hospital staff, and other stakeholders. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Work Schedule: Full-time; Monday to Friday 8:30 AM to 4:00 PM EST

Compensation: $17-22/hour