Assistant Store Operations Leader

2 weeks ago

San Mateo, California, United States West Elm Full time
Join Our Team at West Elm

We are excited to invite you to be a part of our mission to create a welcoming home environment for our customers.
Even if you feel you do not meet every single qualification listed in this job description, we encourage you to consider applying.

About Our Team

At West Elm, our focus is on enhancing the quality of our customers' lives at home. We prioritize the customer experience in everything we do, every single day. Our core values that drive our actions and decisions include a People First culture, commitment to our customers, quality service, shareholder responsibility, integrity, and corporate accountability.

Role Overview: Assistant Store Operations Leader

In this role, you will be instrumental in driving additional sales and ensuring profitability through effective management of in-store order fulfillment across various channels. You will support the management team in achieving operational goals by delivering exceptional service and serving as a role model in building relationships with our guests. Your presence on the sales floor will ensure adequate staff coverage throughout the store.

Key Responsibilities
  • Lead customer fulfillment across all channels by utilizing services such as order pick-up, outgoing shipments, and home delivery.
  • Manage and maintain efficient shipping lanes in the stockroom, utilizing additional resources as necessary.
  • Ensure optimal organization of the stockroom and supply levels to enhance efficiency, safety, and productivity.
  • Conduct regular audits and daily reconciliations to minimize shrinkage and establish daily practices to prevent losses.
  • Champion safety best practices, including hosting monthly safety meetings and ensuring all tools and resources are in working order.
  • Create a positive work environment where all associates are treated with fairness and respect, in line with our People-First Philosophy.
Qualifications
  • Exceptional communication, organizational, and leadership skills.
  • Strong critical thinking abilities to identify challenges and develop timely action plans.
  • Excellent time management skills with the ability to handle multiple tasks and prioritize effectively.
  • Proven ability to lead oneself and others towards achieving results.
  • 2-3 years of experience in retail sales or management in a customer service environment; experience in omni-channel fulfillment is a plus.
Physical Requirements
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift and move medium to large items, up to 75 lbs., using appropriate equipment and safety techniques.
  • Full-time associates should have flexible availability to meet business needs.
  • Part-time associates must be available for a minimum of two shifts on weekends and two during the week.
Our Commitment to Diversity, Equity & Inclusion

We believe that a culture focused on diversity, equity, and inclusion fosters innovation, builds high-performing teams, and enhances customer experiences. We strive to create a workplace where everyone can bring their authentic selves to work and where individual differences are valued and appreciated.

Benefits

This position offers a competitive compensation package, including pay and benefits based on various factors such as education, experience, and location.
The anticipated pay range for this role is $20.00-$26.00 per hour.

Additional Benefits May Include:
  • A generous discount on all West Elm products.
  • A 401(k) plan and investment opportunities.
  • A wellness program supporting physical, financial, and emotional health.
  • Paid vacations and holidays for full-time associates.
  • Health benefits, including dental and vision insurance.
Your Path to Growth
  • Individual development plans and career path discussions.
  • Annual performance reviews.
  • Opportunities for cross-brand and cross-functional career advancement.
  • Access to online learning resources and leadership development programs.

West Elm is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

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