Operations Manager

2 days ago


San Mateo, California, United States CVS Health Full time
Job Summary

The Operations Manager is a key member of the Store Management team at CVS Health, responsible for driving store execution and performance while building consumer loyalty through excellent customer service. This role requires strong leadership, initiative, and a focus on delivering exceptional results.

Key Responsibilities
  • Store Leadership: Lead and manage a high-performing store team, providing guidance, coaching, and development opportunities to ensure excellent customer service and sales performance.
  • Customer Service: Foster a customer-centric culture, ensuring that every customer interaction is positive and memorable, and that customer complaints are resolved promptly and professionally.
  • Inventory Management: Oversee inventory levels, manage stockroom operations, and ensure that merchandise is accurately received, stored, and displayed.
  • Financial Management: Analyze sales data, manage store expenses, and develop strategies to improve profitability and reduce costs.
  • Team Development: Identify training needs, develop and implement training programs, and provide ongoing coaching and feedback to ensure that team members have the skills and knowledge needed to succeed.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or customer-facing environment, with a track record of driving sales growth, improving customer satisfaction, and developing high-performing teams.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, team members, and store leadership.
  • Analytical Skills: Strong analytical skills, with the ability to analyze sales data, identify trends, and develop strategies to improve store performance.
  • Customer Service Skills: A passion for delivering exceptional customer service, with a focus on building strong relationships with customers and ensuring that their needs are met.
What We Offer

At CVS Health, we offer a competitive compensation package, including a base salary, bonus opportunities, and a comprehensive benefits program. We also offer opportunities for professional growth and development, as well as a collaborative and supportive work environment.


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