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Assistant Store Leader

2 months ago

San Lorenzo, California, United States Quick Quack Car Wash Full time
About the Role

We are seeking a highly motivated and experienced Assistant Store Leader to join our team at Quick Quack Car Wash. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing business strategies, and leading daily operations of the store.

Key Responsibilities
  • Business Development: Assist the Store Leader in developing and implementing business strategies to drive growth and increase revenue.
  • Team Leadership: Lead and motivate a high-performing team to consistently deliver exceptional customer service and meet sales goals.
  • Operational Excellence: Monitor and improve store operations to ensure efficiency, productivity, and quality.
  • Customer Service: Provide exceptional customer service and resolve customer complaints in a timely and professional manner.
  • Training and Development: Assist with training and developing new team members to ensure they have the skills and knowledge needed to succeed in their roles.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or customer-facing environment.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze problems and develop effective solutions.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service and resolve customer complaints.
  • Technical Skills: Basic computer skills and ability to learn new software and systems.
Competencies
  • Planning & Organizing: Ability to plan and organize work to meet business objectives and deadlines.
  • Business Acumen: Strong understanding of business principles and practices, with the ability to analyze data and make informed decisions.
  • Inspiring Others: Ability to motivate and inspire team members to achieve their best.
  • Execution: Strong attention to detail and ability to execute tasks and projects to completion.
  • Delegation & Empowerment: Ability to delegate tasks and empower team members to take ownership of their work.
  • Selecting Talent: Ability to recruit and select high-quality talent to join the team.
  • Building Talent: Ability to develop and grow team members to achieve their full potential.
  • Coaching: Ability to provide coaching and feedback to team members to improve performance.
  • Decision Making: Ability to make informed decisions quickly and effectively.