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Assistant Store Operations Leader

2 months ago

San Ramon, California, United States Williams-Sonoma Full time

Position Overview

We invite you to consider a role that contributes to creating a welcoming environment for our customers.

Even if you believe you may not fulfill every criterion mentioned in this job overview, we still encourage you to explore this opportunity.


About Our Team
Our goal is to improve the quality of life for our customers at home. We prioritize the customer in all our actions and decisions, every single day.

Our corporate values that guide our actions and decisions include a People First culture, customer focus, quality, shareholder value, integrity, and corporate responsibility.


Role Summary of the Assistant Manager, OMNI Operations

Your primary responsibility will be to drive additional sales and ensure profitability through effective management of in-store order fulfillment across Omni channels. You will assist the management team in achieving objectives by delivering exceptional service. You will exemplify relationship-building with guests and maintain a visible presence in the store to ensure adequate staffing in all areas.



Key Responsibilities

  • Oversee customer fulfillment across all channels utilizing various services (order pick-up, outgoing shipments, unpaid hold management, home delivery, installation)
  • Identify, implement, and sustain shipping lanes in the stockroom. Use additional tables, carts, or racks as necessary
  • Ensure optimal stockroom organization and supplies to enhance efficiency, safety, and productivity to support sales floor replenishment and Omni fulfillment
  • Conduct regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establish daily practices to minimize shrinkage (lost cartons, mis-picks, returns)
  • Promote and uphold all safety best practices.

Safety Management:
Facilitate monthly safety meetings, ensure tools and resources (ladders, box cutters, etc.) are functional, and confirm all associates have completed ladder safety training.

  • Foster a positive atmosphere where all associates are treated with fairness and respect in line with our People-First Philosophy.

Qualifications

  • Exceptional communication, organizational, and leadership abilities
  • Strong critical thinking skills to creatively identify challenges and develop timely action plans
  • Effective time management skills with the ability to manage multiple tasks and competing priorities
  • Capability to independently lead oneself and others to achieve desired outcomes
  • 2-3 years of prior retail sales or management experience in a customer service environment. Experience in Omni channel fulfillment is a plus.

Physical Demands

  • Must be able to remain mobile on the sales floor for extended periods
  • Must be capable of lifting and moving medium to large items, up to 75 lbs., while using appropriate equipment and safety techniques
  • Full-time associates are expected to have flexible availability to meet business needs.
  • Part-Time Flex associates must be available for a minimum of two scheduled shifts on weekends and two during the week. Greater availability may be required for associates scheduled for 20 hours or more weekly.

Commitment to Diversity, Equity & Inclusion

We strongly believe that fostering a culture centered on diversity, equity, and inclusion drives innovation, cultivates healthy and high-performing teams, and enhances customer experiences.

We are dedicated to nurturing a global company culture where we can authentically express ourselves at work every day:

where advancement is based solely on the quality of our work, our contributions to our teams and the business, and our leadership abilities; and where our individual differences are valued, explored, and appreciated.


Employee Benefits
This position offers a competitive compensation package, including pay and benefits. Compensation is determined by various factors, including education, work experience, certifications, and geographic location.

The anticipated pay range for this role is:
$26.00 per hour.

Depending on your position and location, you may be eligible for:

  • A generous discount on all Williams-Sonoma, Inc. brands
  • A 401(k) plan and other investment opportunities
  • A wellness program that supports your physical, financial, and emotional health
  • Paid vacations and holidays (full-time)
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Your Path to Continued Learning

  • Individual development plans and career path discussions
  • Annual performance evaluations
  • Cross-brand and cross-functional career opportunities
  • Online learning resources through brand-specific platforms and WSI University
  • Leadership development programs
Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Company Overview

Founded in 1956, Williams-Sonoma, Inc. is the leading specialty retailer of high-quality products for the kitchen and home in the United States.

Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Rejuvenation, Mark & Graham, West Elm, and Outward.

These brands are among the most recognized and respected in the industry.

We provide beautifully designed, stylish, and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and outdoor spaces.

Our commitment to high-quality products, functional design, and outstanding customer service remains unchanged since our first store opened over half a century ago.

Today, we are a multi-brand, multi-channel global enterprise supported by advanced technology and some of the most talented teams in retail, always seeking new energy and ideas.