Guest Services Ambassador

3 weeks ago


Charleston, West Virginia, United States Zealandia Holding Co. Full time
Job Details

Church Street Inn - Charleston, SC

Full Time

LaTour Hotels and Resorts, Inc. is seeking a Guest Services Representative to join our team at the Church Street Inn location in Charleston, SC. As a Guest Services Representative, you will be responsible for providing exceptional guest service from the first greeting through check-out.

Key Responsibilities:
  • Greets guests warmly and efficiently facilitates their check-in and check-out process.
  • Ensures that welcome and departure calls are being placed in accordance with company standards.
  • Anticipates guests' needs and resolves their questions/problems or refers them to the appropriate person for resolution.
  • Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
  • Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
  • Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs.
  • Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
  • Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
  • Maintains a neat, clean, and organized environment.
Requirements:
  • High school diploma or GED.
  • Customer Service experience is preferred, but not required.

LaTour Hotels and Resorts, Inc. offers an excellent benefits plan, including medical, dental, vision, company-paid life insurance, and short-term disability. We also offer a 401(k) plan with company match, ancillary benefits, travel perks, free parking, and more. LaTour Hotels and Resorts, Inc. contributes to an ESOP and is an EOE.

The Guest Services Representative works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.



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