Guest Services Representative

1 day ago

Charleston, West Virginia, United States Cambria Riverview Full time
Cambria Riverview - Your Career Awaits

Compensation: Starting at $16.00 per hour

Position Overview: The Guest Services Representative plays a vital role in welcoming guests with professionalism and efficiency, managing inquiries, and overseeing the check-in/check-out process while facilitating room reservations.

We provide comprehensive Medical/Dental/Vision benefits, a generous Paid Time Off program, a points-based bonus system, daily pay options, an Employee Referral bonus program, and the chance to be part of a thriving culture that values career advancement opportunities for our top performers.

Founded in 1988, we have evolved from a family-owned venture into a fully integrated development, management, and investment firm that operates and owns premier hotel brands alongside boutique accommodations. Cambria Riverview is committed to a family-oriented ethos that fosters strong relationships with our associates, partners, and the communities we serve.

Key Responsibilities:
  • Provide exceptional service to guests with courtesy and professionalism at all times.
  • Maintain a high standard of hospitality and service excellence.
  • Address guest concerns or issues promptly and ensure satisfaction in a timely manner.
  • Process guest charges, manage payments, and adhere to all cash handling protocols.
  • Handle guest correspondence and messages with the utmost respect for privacy and professionalism.
  • Possess comprehensive knowledge of the hotel brand and its various programs (travel incentives, special promotions).
  • Communicate effectively with various departments and management regarding guest feedback and concerns.
  • Respond swiftly to incoming calls, lobby visitors, and team members requiring front desk assistance.
  • Be well-versed in hotel safety and emergency protocols.
Qualifications:
  • High school diploma, GED, or equivalent.
  • Experience in customer service or similar guest-facing roles.
  • Proficient in Microsoft Office or comparable software applications.
  • Previous experience in the hospitality sector as a front desk agent, hotel receptionist, or in guest services is preferred.
  • Familiarity with brand-specific property management systems, Quore, PBX, and other hotel-related technologies is advantageous.
  • Fluency in English is required.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities, reasoning skills, and the capacity to multitask while interacting with guests under pressure.
Cambria Riverview is proud to be an Equal Opportunity Employer

We are dedicated to fostering diversity and inclusion within our workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws are strictly prohibited.

This description outlines primary responsibilities and qualifications. It is not intended to encompass all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pre-employment background checks are mandatory.

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