Guest Services Associate

4 weeks ago


Charleston, West Virginia, United States South Carolina Aquarium Full time
About the Role

We are seeking a highly motivated and customer-focused Guest Services Associate to join our team at the South Carolina Aquarium. As a key member of our front-line staff, you will be responsible for providing exceptional visitor experiences, ensuring a positive and memorable encounter for all guests.

Key Responsibilities
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Operate a point-of-sale system to accurately collect payment for admission tickets and scan tickets, while providing information about the Aquarium, exhibits, animals, and conservation practices.
  • Greet guests with enthusiasm and provide direction through the admissions process, ensuring a smooth and efficient experience.
  • Validate guest drinking age by checking photo identification, as required.
  • Direct and facilitate traffic through the aquarium, efficiently handling crowds and the logistics associated with their control.
  • Maintain the safety, cleanliness, and organization of all work and break areas, both in view of the general public and behind the scenes.
  • Drive SCA golf cart for safe transportation of guests in the designated perimeter, requiring a current driver's license.
  • Assist in strike breakdown at the end of events daily.
  • Adhere to all procedures involving cash transactions and maintain security of cash handling processes.
Requirements
  • Experience in hospitality, tourism, retail, or customer service environments, preferably in high-volume, face-to-face positions.
  • Availability to work weekends and holidays during evening hours, with guaranteed days off on November 28, December 24, and December 25.
  • Strong interpersonal skills and the ability to work with people from diverse backgrounds.
  • Flexibility and adaptability, especially under pressure, in a team-oriented environment.
  • Ability to work in all areas, including ticket booths, indoor and outdoor stations, entrance and exit ramps, and inside the aquarium lobby and exhibit areas.
Preferred Qualifications
  • Willingness to learn about Aquarium animals and programs.
  • Knowledge of the Charleston community.
  • Ability to lift boxes, tables, and chairs weighing less than 25 lbs., containing brochures, ticket stock, receipt paper, and office supplies.
  • Reliable transportation for each shift.
Working Conditions

Portions of Aquarium Aglow may utilize flashing lights and may not be suitable for those with photosensitive epilepsy. Some areas of the Aquarium may have low lighting, and outdoor areas may have damp flooring.



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