Global Customer Experience Specialist
4 weeks ago
Job Summary
This position plays a critical role in executing our customer engagement strategy, ensuring seamless interactions across all touchpoints. As a CUSTOMER ENGAGEMENT MANAGER, you will drive initiatives to enhance customer experience, retention, and acquisition, while promoting a customer-centric culture within the organization.
Main Responsibilities:
- Develop and execute strategic plans to improve customer satisfaction, loyalty, and advocacy.
- Analyze customer feedback, identify trends, and recommend actionable insights to inform business decisions.
- Collaborate with cross-functional teams to design, develop, and implement customer-centric solutions.
- Leverage data analytics and market research to inform customer engagement strategies.
- Foster strong relationships with key stakeholders, including customers, partners, and internal teams.
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