Global Customer Experience Specialist

4 weeks ago


Alameda, California, United States Abbott Laboratories company Full time

Job Summary

This position plays a critical role in executing our customer engagement strategy, ensuring seamless interactions across all touchpoints. As a CUSTOMER ENGAGEMENT MANAGER, you will drive initiatives to enhance customer experience, retention, and acquisition, while promoting a customer-centric culture within the organization.

Main Responsibilities:

  • Develop and execute strategic plans to improve customer satisfaction, loyalty, and advocacy.
  • Analyze customer feedback, identify trends, and recommend actionable insights to inform business decisions.
  • Collaborate with cross-functional teams to design, develop, and implement customer-centric solutions.
  • Leverage data analytics and market research to inform customer engagement strategies.
  • Foster strong relationships with key stakeholders, including customers, partners, and internal teams.


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