Global Engagement Manager

4 days ago


Alameda, California, United States Abbott Full time

Job Title: Cross-Functional Team Leader

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We're looking for a talented individual to join our Global Customer Experience team as a Cross-Functional Team Leader. In this role, you'll be responsible for driving customer engagement and experience strategies for our Diabetes Care Division. This is an exciting opportunity to leverage your expertise and passion for delivering exceptional customer experiences.

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About the Role

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This position involves developing and executing customer engagement strategies that align with our GCX vision and area business priorities. You'll work closely with stakeholders to promote a customer-centric culture and drive business outcomes. Your collaboration with Analytics teams will help us better understand customer needs and preferences.

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Responsibilities

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  • Develop and execute customer engagement strategies aligned with the GCX vision and area business priorities.">
  • Collaborate with regional/country stakeholders to enhance ways of working and implement pilot/prototype programs that deliver value to customers.">
  • Partner with Analytics teams to identify trends and monitor business impact and performance of proposed solutions/services targeted at signature moments.">
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Requirements

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  • Bachelor's degree in business, marketing, or related field; MBA or advanced degree preferred.">
  • Minimum 8 years of experience in customer-facing roles, with a proven track record of leading large-scale transformation initiatives.">
  • Business-focused acumen, growth mindset, and excellent communication skills.">
  • Ability to collaborate effectively with senior stakeholders and influence decision-making processes.">
  • Flexibility to work across multiple time zones and non-traditional work hours; travel up to 30-50% required.">
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Compensation

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The salary range for this position is $125,700 - $251,500 per year, depending on location. Additionally, you'll receive a comprehensive benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and more.



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