Global Analytics Project Manager

2 months ago


Alameda, California, United States Abbott Laboratories Full time
About Us
At Abbott Laboratories, we're a global healthcare leader dedicated to helping people live more fully at all stages of life. Our diverse portfolio of innovative technologies spans the spectrum of healthcare, from diagnostics and medical devices to nutritionals and branded generic medicines.

We serve over 160 countries worldwide, employing a talented workforce of approximately 114,000 individuals who are passionate about making a difference in people's lives. As a member of our team, you'll have the opportunity to grow professionally, develop your skills, and work with some of the brightest minds in the industry.

What We Offer
As a Global Analytics Project Manager at Abbott, you'll be part of a dynamic team that drives business success through data-driven insights and strategic recommendations. You'll collaborate with cross-functional teams to analyze complex data sets, identify trends and patterns, and develop actionable strategies to improve customer satisfaction and loyalty.

This role is an excellent opportunity for someone who is passionate about analytics, customer experience, and driving business results. If you're a detail-oriented individual with strong analytical skills, a passion for storytelling, and a desire to make a meaningful impact, we encourage you to apply.

Key Responsibilities
• Measure, analyze, and optimize key performance indicators (KPIs) for global customer service operations
• Develop and manage dashboards and reports to monitor KPIs such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Response Time (FRT), and Resolution Time (RT)
• Proactively analyze data to identify trends, patterns, and areas for improvement in customer service metrics
• Communicate insights and recommendations to stakeholders across multiple time zones and non-traditional work hours

Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
At least 5 years of experience in data analysis, modeling, and machine learning with a focus on customer behavior analysis
Expertise in data mining techniques, including clustering, classification, anomaly detection, and SQL, Excel, Power BI, and Python programming languages

Salary Range
$109,300.00 – $218,500.00 per year
, dependent on location

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