Global Customer Engagement Manager

3 weeks ago


Alameda, California, United States Abbott Laboratories company Full time
About Working at Abbott

At Abbott Laboratories, we offer a dynamic and supportive work environment that fosters growth and development. As a global healthcare leader, we have a portfolio of life-changing technologies that span the spectrum of healthcare.

We are committed to helping people live more fully at all stages of life. Our team of 114,000 colleagues serves people in over 160 countries, and we strive to make a positive impact on the lives of those we serve.

Job Requirements

To be successful as a Customer Engagement Manager, you will need to possess a Bachelor's degree in business, Integrated Marketing, Information Management, Information Technology, or other like degrees. An MBA or Advanced degree is preferred.

You will also need to have minimum 8 years of experience including Marketing, CRM, Customer Experience, or Customer Service, leading large-scale transformation initiatives and successful change management experience.

Beyond technical skills, you should be business-focused and committed to delivering clear business outcomes, with a customer-focused acumen and growth mindset. Experience in relevant customer experience and customer care best practices & engagement tools is an advantage.

Additionally, you will need to possess effective influencing skills in an environment where resources may not be in direct control of your role and proven ability in engaging stakeholders across different levels of the organization.

Excellent communication skills in English and proficiency in a second language are preferred but not required. You will also need to collaborate effectively with senior stakeholders and have flexibility to work across multiple time zones and non-traditional work hours.

Travel up to 30-50% will be required. Salary Range: $120,000 - $150,000 per year.



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