User Experience Research Manager: Crafting Human-Centric Experiences

2 months ago


Alameda, California, United States Abbott Laboratories Full time
Company Overview:
Abbott Laboratories is a global healthcare leader, dedicated to helping people live more fully at all stages of life. Our portfolio spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. We have 114,000 colleagues serving people in over 160 countries.

Salary: $109,300.00 – $218,500.00 (base pay)

Job Description:
We're revolutionizing the way people monitor their glucose levels with our new sensing technology. As the User Experience Research Manager, you'll work with our design team to craft human-centric experiences across various product platforms in Abbott's Diabetes Care division. You'll partner closely with Design, Product, and Engineering teams to build customer-specific decision making, unlock deep insights about customers' behaviors and attitudes, and communicate learning that inspires creativity and action across digital platforms.

Key Responsibilities:
- Collaborate with project leads to define and execute learning needs aligned to organizational goals
- Design and lead thoughtful user experience studies utilizing methods such as ethnographic research, surveys, concept testing, and usability testing
- Facilitate discussion and synthesis sessions to ensure insights are understood, relevant, and drive project members forward towards user impact
- Understand market dynamics and bring the voice of the customer to life in clear design recommendations for cross-functional partners
- Review, analyze, and communicate mixed-methods data to generate tactical and strategic insights and actionable recommendations driving product innovation and design improvements for users

Required Skills and Qualifications:
- Bachelors degree required
- 5+ years working experience in user research field in industries like Technology, Healthcare, Consumer Packaged Goods, Medical Devices, or Pharmaceuticals

Benefits:
- Free medical coverage for employees via Health Investment Plan (HIP) PPO
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit for an affordable and convenient path to getting a bachelor's degree

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