Customer Experience and Quality Specialist
1 month ago
We are seeking a results-driven customer/technical support leader to join our team at Alveo Technologies. As a key member of our customer support team, you will be responsible for ensuring the highest level of satisfaction for our customers by overseeing all aspects of customer and technical support operations.
Responsibilities- Cross-Functional Collaboration: Collaborate with internal teams, including Sales, Marketing, R&D, and Quality Assurance, to coordinate efforts and drive initiatives aimed at exceeding customer expectations.
- Documentation and Reporting: Maintain accurate records of customer complaints, interactions, feedback, and resolutions, and generate regular reports to communicate key insights and trends to management.
- Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and priorities to inform product development, risk assessments, marketing strategies, and business decisions.
- Experience: Minimum of 5+ years of experience in customer support or related roles within the biotech or pharmaceutical industry.
- Education: Bachelor's degree in life sciences, business administration, or related field; advanced degree preferred.
- Skills: Strong project management and communication skills, with the ability to effectively engage and collaborate with internal and external stakeholders at all levels. Mastery of CRM systems (NetSuite and Salesforce a bonus) and proficiency in Microsoft Office suite.
Estimated Salary: $170,000 - $217,000 per year
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Customer Experience Specialist Lead
3 days ago
Alameda, California, United States Abbott Full timeAbout the RoleAs a Customer Experience Specialist Lead, you will be responsible for bringing to life our single view of the consumer across all touchpoints. This role requires a strong background in CRM, data analytics, and consumer behavior, with a proven track record of leading or influencing high-performing teams and driving business growth.Key...
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Quality Assurance Specialist
1 day ago
Alameda, California, United States MRINetwork Jobs Full timeAbout the RoleAt MRINetwork Jobs, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a Senior Quality Assurance Specialist, you will play a crucial role in ensuring the quality and compliance of our products.The ideal candidate will have 7+ years of quality assurance experience, with a strong understanding of GMP/ISO...
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Customer Experience Specialist
3 weeks ago
Alameda, California, United States Wingstop Full timeCompany OverviewWingstop is a fast-casual restaurant chain specializing in wings and other fried chicken items. Our restaurants are known for their welcoming atmosphere, quick service, and delicious food.SalaryThe estimated salary for this role is $25,000 - $35,000 per year, depending on experience and location.Job DescriptionWe are seeking a skilled Guest...
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Global Customer Experience Specialist
4 weeks ago
Alameda, California, United States Abbott Laboratories company Full timeJob SummaryThis position plays a critical role in executing our customer engagement strategy, ensuring seamless interactions across all touchpoints. As a CUSTOMER ENGAGEMENT MANAGER, you will drive initiatives to enhance customer experience, retention, and acquisition, while promoting a customer-centric culture within the organization.Main...
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Dispensary Customer Experience Specialist
3 weeks ago
Alameda, California, United States STIIIZY Full timeJoin us at STIIIZY, a leading cannabis company in California, as a Sales Associate. As a member of our sales team, you will be responsible for creating exceptional customer experiences, driving business growth, and representing our brand in a positive and professional manner. **About Us**STIIIZY is a cannabis leader with a strong presence in California. We...
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Customer Service Specialist
3 weeks ago
Alameda, California, United States Coast Guard Community Services Command Full timeWe are seeking a skilled Customer Service Specialist to join our team at the Coast Guard Community Services Command in Alameda, CA. In this role, you will be responsible for providing exceptional customer service and resolving customer complaints.The salary for this position is $16.00 per hour, making it an attractive opportunity for those looking to start a...
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Senior Project Manager
4 weeks ago
Alameda, California, United States Disability Solutions Full timeAbout Disability SolutionsDisability Solutions is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.We're always looking towards the...
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Global Customer Experience Manager
4 weeks ago
Alameda, California, United States Abbott Laboratories company Full timeAbout AbbottWe are a company that values innovation, collaboration, and customer satisfaction. Our commitment to quality and excellence has earned us recognition as one of the most admired companies in the world by Fortune. Join us on our mission to make a meaningful impact in the lives of millions of people worldwide.
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Customer Experience Transformation Lead
3 weeks ago
Alameda, California, United States Abbott Laboratories company Full timeAbbott Laboratories, a global leader in healthcare, is seeking an experienced professional to fill the role of Customer Experience Transformation Lead. As a key member of the Abbott team, you will have the opportunity to drive transformative change and make a lasting impact on the company's customer experience strategy.About the RoleThis is an onsite...
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Customer Experience Strategy Lead
3 weeks ago
Alameda, California, United States Abbott Laboratories company Full timeAbout Abbott LaboratoriesAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.We have a team of 114,000 colleagues serving...
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Customer Experience Strategy Manager
4 days ago
Alameda, California, United States Abbott Laboratories company Full timeAbout UsAbbott Laboratories is a renowned global healthcare company dedicated to improving lives through innovative technologies and products. Our extensive portfolio encompasses diagnostics, medical devices, nutritionals, and branded generic medicines, addressing diverse healthcare needs worldwide.Job OverviewThis exciting opportunity plays a vital role in...
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Technical Quality Expert
2 days ago
Alameda, California, United States Select Source International Full timeJoin Our Team as a Complaint Investigations SpecialistSelect Source International is a leading consulting firm seeking a skilled Complaint Investigations Tech/Quality assurance specialist to join our team.In this role, you will be responsible for applying quality principles, analyzing quality records, and tracking review metrics to ensure compliance with...
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Senior Specialist Quality Assurance Expert
3 weeks ago
Alameda, California, United States Abbott Laboratories Full timeJob OverviewThe Senior Specialist Quality Assurance position at Abbott Laboratories is an exciting opportunity for a skilled professional to lead the Software Quality Assurance (SWQA) team in ensuring digital applications and firmware are developed, validated, and maintained in compliance with regulatory requirements. As a key member of the team, you will...
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Customer Experience Support Specialist
3 days ago
Alameda, California, United States TJX Companies Full timeJoin Our TeamAt TJX Companies, we believe that our people are our greatest asset. That's why we're committed to providing our associates with a positive and inclusive work environment, where they can grow and develop their careers.ResponsibilitiesAs a Retail Store Cleaning Associate, you will be responsible for maintaining the overall appearance of our...
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Global Customer Experience Manager
5 days ago
Alameda, California, United States Abbott Full timeAbout UsAt Abbott, we believe in the power of innovation to transform healthcare. That's why we're investing in groundbreaking technologies and approaches that will change the lives of millions of people around the world.We're passionate about making a difference in the lives of our customers, patients, and communities. And we're looking for talented...
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Customer Experience Delivery Manager
1 day ago
Alameda, California, United States Computer Task Group, Inc Full timeAt Computer Task Group, Inc., we are committed to delivering exceptional customer experiences through our Customer Experience Transformation programs.Key Responsibilities:Develop and execute detailed program plans to ensure successful implementation and delivery.Collaborate with cross-functional teams, senior stakeholders, and external vendors to drive...
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Entry-Level Quality Assurance Specialist
3 weeks ago
Alameda, California, United States Collabera Full timeWe are seeking an experienced Medical Device Technician to join our team at Collabera. This entry-level position involves investigating returned medical devices, such as blood glucose meters and strips, to resolve customer complaints.The ideal candidate will have a strong background in technical fields and excellent analytical skills. Proficiency in MS...
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Transformation Program Director
1 day ago
Alameda, California, United States Computer Task Group, Inc Full timeWe are seeking a highly motivated Customer Experience Delivery Manager to oversee customer experience transformation programs.Key Responsibilities:Develop and maintain detailed program plans to ensure that all objectives, timelines, and budgets are met.Collaborate with cross-functional teams, senior stakeholders, and external vendors to drive business goals...
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Home Goods Customer Experience Ambassador
3 days ago
Alameda, California, United States TJX Companies Full timeAbout Us: Style is never in short supply at our over 500 Home Goods stores. We are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always challenging. At TJX Companies, we are dedicated to providing an exceptional customer experience,...
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Cleaning and Customer Support Specialist
3 days ago
Alameda, California, United States Martinizing Cleaners Full timeAbout UsWe are Martinizing Cleaners, committed to providing top-notch garment care and exceptional customer experiences. With state-of-the-art technology and a focus on quality, we achieve high production standards in a dynamic work environment.This position requires flexibility and adaptability to meet the changing demands of the job. A key responsibility...