Customer Engagement Manager Specialist

6 days ago


Alameda, California, United States Abbott Laboratories company Full time
About Abbott Laboratories

Abbott Laboratories is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

We have a rich history of innovation and are committed to delivering breakthrough science to improve people's health. With a strong presence in over 160 countries, our 114,000 colleagues serve people around the world.

Our Mission

At Abbott, we're always looking towards the future, anticipating changes in medical science and technology. We're driven by a passion for innovation and a commitment to making a meaningful impact on people's lives.

As a global leader in diabetes care, we're constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we're committed to continuous improvement in the way patients and professionals measure, track and analyze glucose levels.

The Opportunity

This position is an onsite opportunity in the Abbott Diabetes Care Division. As a Customer Engagement Manager, you'll be responsible for executing the customer engagement strategy for assigned areas in alignment with the GCX strategy and business priorities.

You'll work closely with global & area management and operational teams to drive initiatives that support a customer-centric culture throughout the area. You'll also partner with regional/country stakeholders to enhance ways of working and translate upfront business needs into implementation of GCX country/regional GXI pilot/and or prototype programs.

This is an exciting opportunity to make a meaningful impact on people's lives while working with a talented team of professionals who share your passion for innovation and customer engagement.

Experience You'll Bring

To be successful in this role, you'll need a bachelor's degree in business, integrated marketing, information management, information technology, or other related fields. A minimum of 8 years of experience in marketing, CRM, customer experience or customer service, leading large-scale transformation initiatives and successful change management experience is required.

You should have excellent communication skills in English and proficiency in a second language is preferred but not mandatory. Ability to collaborate effectively with senior stakeholders and experience working in countries/regions and good understanding of local needs are also essential.

This role requires flexibility to work across multiple time zones and non-traditional work hours. Travel up to 30-50% will be required.

Salary Range

The estimated salary range for this position is $125,700.00 - $251,500.00 per year, depending on specific locations.



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