Client Relations Specialist
1 week ago
Position: Account Manager
Company: NorthPoint Development LLC
About Us: NorthPoint Development LLC is a prominent player in the logistics and distribution sector, dedicated to delivering exceptional service and support to our clients. We pride ourselves on our commitment to a culture that prioritizes both client and employee satisfaction.
Key Responsibilities:
- Client Relationship Management:
- Serve as the main point of contact for designated client accounts.
- Ensure accurate and timely processing of client orders to maintain satisfaction.
- Deliver outstanding support to clients, addressing their inquiries and managing expectations effectively.
- Maintain consistent communication with operational management to ensure seamless service delivery.
- Inventory Oversight and Administration:
- Oversee and manage inventory levels to ensure accuracy and availability.
- Conduct precise data entry and keep records current.
- Collaborate with operational management to enhance inventory control processes.
- Adhere to client-specific guidelines for order fulfillment.
- Prepare and manage client invoices with precision and promptness.
- Administrative Duties:
- Execute general office administration tasks, including document management.
- Utilize Microsoft Office applications (Excel, Word, and PDF) for reporting and data analysis.
- Exhibit strong typing proficiency (minimum 45 words per minute).
- Communicate effectively in both verbal and written formats to address client inquiries.
Qualifications:
- Demonstrated reliability and adaptability in a fast-paced office setting.
- Proven track record of achieving high levels of client satisfaction through exceptional service.
- Strong organizational capabilities and effective multitasking skills.
- Proficiency in Microsoft Office applications.
- Typing speed of at least 45 words per minute.
- Excellent communication and problem-solving abilities.
- High School diploma or equivalent.
Preferred Qualifications:
- Prior experience in office administration, data entry, customer service, or contract management.
- Familiarity with logistics, warehousing, or transportation sectors.
- Ability to thrive in a dynamic and evolving work environment.
Working Hours: Full-time, Monday to Friday, 8 am – 4:30 pm.
Benefits: Comprehensive medical, dental, vision, life insurance, employee assistance program, company-matched 401K, and paid time off.
Work-Life Balance: Enjoy weekends and holidays off.
If you align with our core values of prioritizing people, taking ownership, and consistently doing the right thing, we look forward to your interest.
Note: Remote work options are not available at this time.
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