Client Relations Specialist
2 weeks ago
Customer Service Representative
Department: ECS Factoring Operations
The Customer Service Representative is crucial to the overall effectiveness and vitality of our factoring portfolio. This role involves working collaboratively within a team in a dynamic and impactful environment. The representative is tasked with nurturing and enhancing client relationships while managing daily communications with clients.
Key Responsibilities
- Deliver exceptional customer service via phone and email promptly.
- Responsible for client retention and satisfaction.
- Maintain clear and effective communication with both external and internal stakeholders regarding the portfolio.
- Achieve departmental objectives and performance metrics.
- Comply with company policies related to attendance, punctuality, and professional appearance.
- Provide consistent and effective resolutions to client inquiries and issues.
- Ensure clients receive necessary support on a daily basis.
- Handle both outbound and inbound calls.
- Respond to client emails and inquiries efficiently.
- Demonstrate attention to detail and accuracy in all tasks.
- Foster new and existing client relationships.
- Collaborate with various internal departments.
- Prioritize and manage multiple responsibilities effectively.
- Complete weekly commitments and objectives.
Qualifications
- Quick learner of software systems.
- Proficient in Microsoft Office Suite (Excel, Outlook, and Adobe Acrobat).
- Able to navigate multiple operating systems.
- Skilled in resolving conflicts professionally.
- Efficient in providing timely solutions to problems.
- Strong attention to detail.
- Adaptable to changing circumstances.
- Effective problem-solving abilities.
- Career-oriented professional.
- Exemplary work ethic and positive demeanor.
- Open to mentorship and training opportunities.
- Ability to perform under pressure with a strong sense of accountability.
- Outstanding customer service skills and telephone etiquette.
- High School Diploma or GED required.
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