Client Relations Specialist

2 weeks ago


Salt Lake, Utah, United States England Logistics Full time

Customer Service Representative

Department: ECS Factoring Operations

The Customer Service Representative is crucial to the overall effectiveness and vitality of our factoring portfolio. This role involves working collaboratively within a team in a dynamic and impactful environment. The representative is tasked with nurturing and enhancing client relationships while managing daily communications with clients.

Key Responsibilities

  • Deliver exceptional customer service via phone and email promptly.
  • Responsible for client retention and satisfaction.
  • Maintain clear and effective communication with both external and internal stakeholders regarding the portfolio.
  • Achieve departmental objectives and performance metrics.
  • Comply with company policies related to attendance, punctuality, and professional appearance.
  • Provide consistent and effective resolutions to client inquiries and issues.
  • Ensure clients receive necessary support on a daily basis.
  • Handle both outbound and inbound calls.
  • Respond to client emails and inquiries efficiently.
  • Demonstrate attention to detail and accuracy in all tasks.
  • Foster new and existing client relationships.
  • Collaborate with various internal departments.
  • Prioritize and manage multiple responsibilities effectively.
  • Complete weekly commitments and objectives.

Qualifications

  • Quick learner of software systems.
  • Proficient in Microsoft Office Suite (Excel, Outlook, and Adobe Acrobat).
  • Able to navigate multiple operating systems.
  • Skilled in resolving conflicts professionally.
  • Efficient in providing timely solutions to problems.
  • Strong attention to detail.
  • Adaptable to changing circumstances.
  • Effective problem-solving abilities.
  • Career-oriented professional.
  • Exemplary work ethic and positive demeanor.
  • Open to mentorship and training opportunities.
  • Ability to perform under pressure with a strong sense of accountability.
  • Outstanding customer service skills and telephone etiquette.
  • High School Diploma or GED required.


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