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Client Relations Specialist

2 months ago

Salt Lake, Utah, United States Altec Industries , Inc. Full time

Why Consider a Career with Altec?

At Altec, we believe that now is an exceptional time to join our team. Our foundation is built on principles that prioritize customer satisfaction and recognize our employees as our most valuable asset. Over the years, these principles, along with our dedicated workforce, have enabled us to gain the trust and confidence of clients globally. Today, Altec stands as a forward-thinking, financially robust organization that exemplifies excellence in design, manufacturing, and service — making it the perfect environment for you to advance your career.

Established in 1929, Altec is a privately owned entity based in Birmingham, Alabama. We specialize in the production, distribution, and maintenance of aerial devices, digger derricks, cranes, and specialized equipment for sectors including electric utilities, telecommunications, tree care, construction, and signage. Our reach extends to over 100 countries, helping clients achieve their goals.

Our auction division, JJ Kane, is currently seeking a Client Relations Specialist . The ideal candidate will be dedicated to ensuring Customer Satisfaction, striving to guarantee that our external clients, vendors, consignors, buyers, and suppliers are pleased with our outcomes.

JJ Kane conducts auctions for a variety of used equipment, including bucket trucks, digger derricks, construction machinery, backhoes, skid steers, mini excavators, tractor crawlers, dozers, fleet vehicles, and more. We invite you to explore our company’s rich history through our websites.

Key Responsibilities May Include:

  • Engaging directly with clients in a courteous and professional manner
  • Managing auction payouts, liaising with consignors and buyers
  • Authorizing purchase orders for Service Centers and other suppliers
  • Reviewing accounts payable for auction invoices
  • Evaluating images from Service Centers and third-party holding facilities
  • Auditing items and directing them to the appropriate workflow status
  • Demonstrating consistent progress towards proficiency in training areas (as defined by training objectives)
  • Participating in classroom and online training sessions to enhance skills and knowledge
  • Collaborating with Managers to:
    • Develop and maintain streamlined processes for recording buyer-related lot issues for review
    • Create and manage a database to track lot issues post-sale to enhance quality
    • Establish and maintain a database for tracking refund-related issues
    • Engage in continuous improvement initiatives when requested
  • Performing other duties as assigned

Should the selected candidate possess qualifications that align with a more advanced level in the career path, the job level may be adjusted accordingly.

Required Education, Experience, and Skills:

  • High School Diploma or GED is required
  • Bachelor's Degree is preferred
  • Bilingual - English/Spanish is a plus
  • A minimum of three years of experience in customer service, sales, or marketing
  • A Bachelor's Degree may substitute for two years of experience
  • Proficiency in reading, writing, and speaking Spanish is preferred
  • Experience in title processing is preferred
  • Proficient in PC skills, including spreadsheets, word processing, and other office management applications
  • Excellent written and verbal communication abilities
  • Ability to work independently and manage time and tasks effectively
  • Mechanical aptitude and industry knowledge are preferred
  • Demonstrated ability to multitask, prioritize, and meet deadlines while delivering quality work
  • Strong customer service and interpersonal skills
  • Ability to work collaboratively in a team environment

ALTEC VALUES


• Customer-centric approach
• Enjoyment in work
• Family-oriented culture
• Financial stability
• Integrity


• Our people are our greatest asset
• Commitment to quality
• Spiritual growth
• Team collaboration

Benefits Overview

Altec is committed to providing a competitive benefits package that reflects our core values of family and financial stability. Below are highlights of Altec's benefits offerings:

Discover more by visiting our website

  • Comprehensive Medical, Dental, and Vision Health Care Plans
  • Retirement Savings Plan – Traditional 401(k) or Roth 401(k)
  • Tuition Reimbursement Program
  • Paid Holidays, Vacation, and Vacation Purchase Options
  • Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
  • Opportunities for Personal and Professional Development
  • And more

Altec's values-driven culture fosters an environment where associates can pursue fulfilling careers while maintaining a healthy work-life balance and consistent work schedule.

Altec Industries, Inc. and its affiliates are equal opportunity employers and uphold affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Altec is dedicated to maintaining a workplace free from unlawful discrimination and harassment, where all associates are treated with respect and dignity.