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Customer Success Manager
2 months ago
Job Summary
We are seeking a highly skilled Customer Success Manager to join our team at ServiceNow. As a key member of our Global Guided Impact organization, you will be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Oversee a large portfolio of commercial and enterprise accounts, ensuring seamless customer experiences and driving business growth.
- Orchestrate all deliverables, entitlements, and customer experience for ServiceNow Impact Guided customers.
- Ensure customers are technically healthy and on the most recent version of our product.
- Drive customer adoption and maximize value from their ServiceNow investment.
- Prioritize and resolve escalated customer issues, providing timely and effective solutions.
- Partner with account teams to help customers meet business objectives and achieve success.
- Develop and implement Customer Impact Plans, outlining success factors, metrics, and recommendations.
- Promote ServiceNow customer success stories and processes.
Requirements
- 3+ years of related work experience in Customer Success, Project Management, Business Administration, and/or SaaS.
- Ability to take full ownership of customer portfolios, act with autonomy, and make key decisions to drive effective customer outcomes.
- Excellent communication and presentation skills, with the ability to drive effective and influential conversations with various stakeholders and leadership levels.
- Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
- Proven ability to collaborate effectively with cross-functional teams.
- Committed to continuous learning, ongoing professional development, and staying abreast of industry trends and emerging technologies.
- Proven strategic advisory skills to help provide best practices to optimize ServiceNow environments and accelerate time to value and growth.
- Passionate about customers and value realization.
What We Offer
- A competitive salary range of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation, and benefits.
- A dynamic and inclusive work environment, with opportunities for growth and development.
- A comprehensive benefits package, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements).
Equal Opportunity Employer
ServiceNow is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates from diverse backgrounds and experiences.
