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Patient Communication Specialist, LVN

2 months ago

San Bernardino, California, United States SAC Health Full time

About Us:

SAC Health is dedicated to empowering patients and their families to achieve vibrant health through culturally sensitive and exceptional care. Our holistic, patient-centered approach distinguishes SAC Health as the preferred provider for our community.

What We Seek:

The LVN in the Message Center operates under the guidance of the LVN Manager to ensure efficient functioning of the Appointment Message Center. This role involves managing a high volume of incoming calls and addressing patient inquiries with competence, assessing patient needs effectively. The LVN will collaborate with healthcare providers to promote clinical efficiency and productivity. Responsibilities also include assisting in areas beyond the scope of practice for support staff, with a strong emphasis on thoroughness and patient care. Additional duties may be assigned as necessary.

Key Responsibilities:

  • Assess and document incoming calls, providing courteous and effective guidance to patients under clinician supervision.
  • Process prescription refills in accordance with established standing orders.
  • Utilize nursing expertise to respond promptly and professionally in emergency situations, adhering to clinic protocols.
  • Take comprehensive messages, evaluating patient needs and ensuring timely communication regarding lab results, medications, and other patient interactions.
  • Resolve issues by clarifying concerns, researching solutions, and implementing appropriate actions, while escalating unresolved matters as needed.
  • Coordinate and schedule patient appointments for tests and procedures as directed by clinicians.
  • Maintain composure in a fast-paced environment, ensuring a positive and supportive attitude towards patients and colleagues.
  • Adapt to varying workloads while managing multiple tasks to maintain optimal patient flow in the call center.
  • Engage in patient education, reinforcing understanding of program and insurance guidelines.
  • Collaborate effectively within a teaching organization, supporting interns and residents while fostering a safe and patient-centered environment.
  • Demonstrate cultural sensitivity and respect for diversity, effectively engaging with individuals from various backgrounds.
  • Perform other responsibilities as outlined in the official job description.

Qualifications:

  • Education: High school diploma or GED required. Completion of an accredited LVN program is necessary. Alternative qualifications may be considered based on California state standards.
  • Licensure/Certification: Active and unrestricted California LVN License required; Basic Life Support (BLS) certification from an accredited program is also necessary.
  • Experience: A minimum of five years of experience as an LVN is required, with preference given to candidates with experience in an FQHC outpatient setting.
  • Interpersonal Skills: Proficiency in English and Spanish is preferred, along with the ability to translate medical information. Strong public relations skills and professional telephone etiquette are essential.
  • Work Eligibility: Candidates must be legally authorized to work in the United States on a full-time basis without the need for sponsorship.

Commitment to Diversity: SAC Health is dedicated to fostering a diverse and inclusive workplace and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits:

We offer a comprehensive benefits package effective from the first day of employment, including:

  • Industry-leading Paid Time Off (PTO) accrual
  • Sick Leave
  • Paid Holidays
  • Paid Jury Duty and Bereavement Leave
  • Health premium coverage for team members
  • Retirement plan with employer contributions
  • Continuing education and professional development opportunities
  • Annual mission trip and more

Our Mission: SAC Health's mission is to reflect the healing ministry and love of Jesus Christ through healthcare, education, and partnerships that empower our communities to thrive.

Core Values: Quality Healthcare, Teamwork, Wholeness, Integrity, Compassion, Excellence, Humble Service, Respect.