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Automotive Service Consultant

2 months ago

Reno, Nevada, United States Lithia Motors Full time
Company Overview:
Lithia Motors is dedicated to providing exceptional automotive services and ensuring customer satisfaction at every step. We pride ourselves on being a part of a leading automotive group, recognized nationally for our commitment to excellence.

Role Summary:
The Automotive Service Consultant plays a pivotal role in delivering a warm and professional welcome to our customers. This position is essential in identifying and addressing customer concerns while facilitating effective communication between the customer and our skilled technicians.

Key Responsibilities:
  • Greet customers with a friendly demeanor and assess their service needs.
  • Act as a liaison between customers and technicians to ensure clarity in service requirements.
  • Provide detailed explanations of necessary and recommended services to customers.
  • Maintain accurate records of customer interactions and service requests.

Qualifications:
  • Strong communication skills to interact effectively with customers and team members.
  • Excellent time management abilities to prioritize tasks efficiently.
  • Proficient typing skills for accurate data entry of service orders.
  • Basic knowledge of computer systems and cost estimation.

Benefits:
We offer a comprehensive benefits package that includes:
  • Competitive salary structure
  • Medical, Dental, and Vision insurance options
  • Paid time off and holidays
  • Short-term and long-term disability coverage
  • Life insurance plans
  • 401(k) retirement savings plan
  • Employee stock purchase opportunities
  • Access to the Lithia Learning Center for professional development
  • Discounts on vehicle purchases
  • Wellness initiatives

Applicants must possess a high school diploma or equivalent and be at least 18 years of age. A valid driver's license and a clean driving record are required for certain positions. We are committed to fostering a drug-free workplace and uphold equal employment opportunities for all candidates.