IT Support Technician

2 weeks ago


Madison, Alabama, United States Red Knight Solutions, LLC Full time
Position Overview

Red Knight Solutions, LLC is actively looking for a Technical Support Specialist based in Madison, AL.

This is a full-time role that comes with a comprehensive benefits package, including medical, vision, dental, and 401k options. The compensation for this position is $18.00 (W2).

Our goal is straightforward: to collaborate with you in securing the ideal role for your career aspirations. Our dedicated approach is founded on our capability to match your skills with the requirements of our clients, fostering enduring partnerships.

The selected candidate will be responsible for addressing issues related to the maintenance and repair of various technology products typically found in an end-user computing environment.

The perfect candidate will possess a minimum of 3 years of experience in executing both basic and moderately complex troubleshooting and repair tasks, particularly in an end-user setting. This includes, but is not limited to, PCs, desktops, laptops, tablets, and printers. If you meet these criteria, we encourage you to explore this opportunity further.

Key Responsibilities:

  • Provide dedicated support to identified VIP clients.
  • Respond to change management requests, which include the installation of new PC equipment and providing desk-side support to end-users.
  • Demonstrate at least 3 years of experience in performing Install/Move/Add or Change (IMAC) activities.
  • Carry out all assigned desk-side support tasks effectively.
  • Exhibit exceptional technical and professional service skills consistently.
  • Achieve established customer satisfaction levels and meet operational metrics as outlined in company guidelines.
  • Maintain proactive communication with end-users and service desk personnel regarding arrival times, repair time estimates, and the status of repairs.
  • Understand and adhere to all documented service operations policies and procedures.
Qualifications:
  • Maintain all necessary OEM Certifications as directed by management.
  • Possess 3+ years of experience with relevant software and hardware systems.
  • Have a solid understanding of ITIL methodologies.
  • A+ certification is preferred.
  • This position requires proof of vaccination.

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