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IT Support Technician

2 months ago

Madison, United States Navitus Health Solutions Full time
Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Pay Range

USD $19.60 - USD $23.06 /Hr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am-5pm, CST

Overview

The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill-set within this job family. They have some familiarity with information technology systems and processes.

Is this you? Find out more below

Responsibilities

How do I make an impact on my team?
  • Possess superior customer services skills.
  • Contribute to a positive team atmosphere
  • Effective organizational and time management.
  • Adapt to fluctuations in workload from slower times to extremely busy times
  • Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests.
  • Receiving, tagging and inventorying of hardware.
  • Maintenance and inventorying of shipping supplies
  • Record user interactions in Service Desk application.
  • Working with users to receive, track, and inventory, corporate hardware within termination process.
  • Work with vendors and run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue has been resolved.
  • Document processes and solutions in the IT knowledge base.
  • Escalate appropriately to other support teams and/or vendors, as needed.
  • Assist with other IT related duties, as assigned.
  • Innovate and create value through process improvement
  • Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail.
  • Maintain Asset Lists and documentation accurately
  • Support Navitus mission statement in a professional manner
Qualifications

What our team expects from you?
  • High school diploma required
  • Working knowledge of hardware provisioning and support
  • Experience in solving customer issues
  • Knowledge of Active Directory Users and Computers
  • System Center Configuration Manager (SCCM)
  • Knowledge of Microsoft tools such as email, Teams and SharePoint
What can you expect from Navitus?
  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750


Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

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