Customer Service Representative

1 day ago


East Providence, Rhode Island, United States TONI GROUP LLC Full time

Job Summary:

Toni Group LLC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries in a timely and efficient manner, providing accurate and helpful information to resolve issues.
  • Collaborate with internal teams to develop and implement customer-centric solutions.
  • Develop and maintain thorough knowledge of our products and services, including features, benefits, and pricing.
  • Communicate effectively with customers, both verbally and in writing, to ensure their needs are met and exceeded.
  • Work closely with customers to understand their needs and preferences, and provide tailored solutions to meet their requirements.
  • Identify and escalate customer issues to management as needed, ensuring prompt resolution and minimizing customer dissatisfaction.
  • Participate in ongoing training and development to stay up-to-date on industry trends, best practices, and company policies.

Requirements:

  • 5+ years of experience in a customer-facing role, preferably in a manufacturing or automotive industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Thorough knowledge of customer service principles, practices, and procedures.
  • Ability to adapt to changing priorities and deadlines, with a strong attention to detail.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the automotive industry.


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