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Customer Service Representative

2 months ago

Providence, Rhode Island, United States Lifespan Health System Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lifespan Health System. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via telephone and/or fax, responding to inquiries and requests in a prompt and accurate manner.

Key Responsibilities:

  • Respond to customer inquiries and requests via telephone and/or fax
  • Provide accurate and timely information to customers
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues
  • Maintain accurate records of customer interactions

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment