Customer Service Representative

5 days ago


Providence, Rhode Island, United States Sociaxe Full time
Job Overview

Sociaxe is a dynamic and innovative company specializing in event planning and social media management. We are dedicated to creating unforgettable experiences for our clients by combining creativity, precision, and passion.

Job Responsibilities
  • Provide exceptional customer service through effective communication and problem-solving skills.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer issues and complaints efficiently, escalating to higher levels when necessary.
  • Provide accurate information about products and services.
  • Document customer interactions and maintain detailed records of conversations.
  • Assist customers with account setup, billing inquiries, and troubleshooting.
Requirements
  • High school diploma or equivalent (required); some college education is a plus.
  • Previous experience in a call center or customer service role is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to handle high-pressure situations and remain calm under stress.
  • Proficiency in using computers and familiarity with CRM systems.
Benefits
  • Competitive monthly salary of $2,100 - $3,300.
  • Health, dental, and vision insurance.
  • Paid time off, including vacation, sick days, and holidays.
  • Professional development and training opportunities.
  • A supportive and inclusive work environment.


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