Wellness Customer Service Representative

8 hours ago


East Greenwich, Rhode Island, United States Restore Hyper Wellness Full time
About Restore Hyper Wellness

Restore Hyper Wellness is a dynamic and innovative company that specializes in providing cutting-edge wellness services to individuals seeking to improve their overall health and well-being.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hyper Wellness Representative. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our company.

Key Responsibilities
  • Customer Service: Maintain a professional and courteous relationship with every client, ensuring a positive experience and exceeding their expectations.
  • Appointment Management: Book, reschedule, and cancel appointments efficiently, ensuring seamless communication with clients and staff.
  • Client Onboarding: Welcome new clients, obtain necessary waivers, and create client profiles in our Point of Sale (POS) system.
  • Session Management: Check-in and retail-out customer sessions on our POS system, ensuring accurate and timely processing.
  • Service Promotion: Provide service tours, sell packages and memberships, and educate clients on our modalities and products.
  • Store Operations: Assist with opening and closing duties, maintain store cleanliness, and perform other tasks as needed to support store operations.
Requirements
  • Health and Wellness Passion: A genuine interest in health and wellness, with a desire to help others achieve their goals.
  • Customer Service Experience: At least one year of customer service experience in a retail or service environment.
  • Availability: Availability to work weekends and flexible scheduling.
  • Communication Skills: Excellent communication skills, with the ability to effectively interact with clients and staff.
Benefits
  • Competitive Salary: A competitive salary, plus commission opportunities.
  • Flexible Schedule: A flexible schedule in a fun and dynamic work environment.
  • Complimentary Services: Access to complimentary and discounted in-store services.
  • Opportunity for Growth: Opportunities for growth and professional development within the company.


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