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Customer Service Representative

2 months ago

Providence, Rhode Island, United States VPNE Parking Solutions Full time
About VPNE Parking Solutions

VPNE Parking Solutions is a family-owned, rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies.

Job Summary

We are seeking a dedicated professional to join our team as a Customer Service Associate. As a crucial player in providing top-notch service, you will be responsible for completing customer interactions pleasantly and courteously.

Key Responsibilities
  • Make exceptional guest experiences the priority in every interaction
  • Contribute to a safe environment for all guests and employees per company and site-specific guidelines
  • Maintain a ready to serve posture that is welcoming to guests
  • Make eye contact and smile to all guests to acknowledge them
  • Make guest assistance the priority
  • Work efficiently, without rushing, to assist guests
  • Use preferred word choices while speaking with guests
  • Follow all cash handling guidelines per company policies
Requirements
  • Ability to read, write and verbally communicate in English
  • Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolong standing, running, and prolonged sitting and in all weather conditions
  • Ability to receive medical and security clearance for one or more locations
  • Possess the manual dexterity to operate essential office equipment, including computers and cash registers
  • Possess the mental acuity to be able to process cash and manual transactions
  • Strong sense of customer service
  • Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
  • Be at least 18 years of age
  • Be able and willing to smile during every customer interaction
  • Maintain uniform standards while around the account
  • Ability to create relationships with customers
  • Organization and strong problem-solving skills
Benefits
  • Paid weekly
  • Medical, Dental, Vision
  • 401K with company match
  • Discount programs
  • Short-term disability
  • Accident insurance
  • Life insurance