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Customer Service Representative

2 months ago

Providence, Rhode Island, United States NTT DATA Full time
Job Title: Remote Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at NTT DATA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to healthcare providers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
  • Create written correspondence if issues were not resolved during the call
  • Conduct provider outreach phone calls to collect missing information from medical providers
  • Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed
  • Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends

Requirements:

  • 1+ year(s) of remote phone customer service experience
  • Ability to work regularly scheduled shifts from Monday to Friday, 8AM to 5PM Eastern Standard Time
  • Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication

Preferred Qualifications:

  • 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor's office)

About NTT DATA:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success and to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Compensation and Benefits:

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.