Ophthalmic Practice Coordinator

2 weeks ago

Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Overview

POSITION SUMMARY

The Ophthalmic Services Representative (OSR) plays a vital role in enhancing the efficiency of medical practice operations. This multi-talented individual supports patients, management, physicians, and clinical personnel to ensure smooth operational workflows.

KEY RESPONSIBILITIES

  • Consistently identify yourself to both internal and external clients by displaying your identification badge.
  • Welcome patients with professionalism and courtesy, addressing inquiries and directing requests effectively.
  • Manage outgoing correspondence and ensure timely delivery to designated locations.
  • Sort and distribute incoming mail to the appropriate personnel within the department.
  • Oversee the inventory of office supplies, ensuring timely receipt and distribution.
  • Execute work-related errands for physicians or management as needed.
  • Prepare charge tickets for upcoming appointments.
  • Answer phone calls promptly, adhering to corporate customer service standards, and take detailed messages when necessary.
  • Coordinate patient appointments in alignment with physician and testing schedules, following established protocols.
  • Re-schedule appointments as needed, including removing canceled appointments from schedules.
  • Prepare necessary chart information for physicians on a daily basis.
  • Assess the urgency of patient concerns and seek further guidance when required.
  • Secure all necessary authorizations and referrals for medical and vision insurance plans.
  • Check-in patients, gathering essential information, copying and scanning insurance cards, and providing new patient forms.
  • Verify and update patient demographics and insurance information during each encounter.
  • Inform clinical staff upon patient arrival and provide the technician with relevant documentation.
  • Collect co-payments, deductibles, and other payments at the time of service, following established protocols for receipt issuance and deposits.
  • Facilitate patient check-out in accordance with office procedures.
  • Perform additional duties as assigned.

CORPORATE CULTURE EXPECTATIONS

  • Adhere to established corporate and departmental policies and procedures.
  • Participate in all required corporate and departmental training sessions.
  • Embrace and uphold the organization's Purpose, Values, and Vision.
  • Comply with corporate culture responsibilities.
  • Approach additional assigned duties with a positive attitude.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • A minimum of a high school diploma or equivalent is required.
  • Previous experience in healthcare or ophthalmology is preferred.

SKILLS AND ABILITIES

  • Exhibit strong customer service skills, excellent interpersonal abilities, and meticulous attention to detail.
  • Demonstrate integrity and a willingness to adapt, positively impacting patients and colleagues.
  • Collaborate effectively with staff at all organizational levels.
  • Show proficiency in computer applications, including MS Office, and the ability to learn new software quickly.
  • Typing proficiency of 40 words per minute is preferred.
  • Communicate effectively in English, both verbally and in writing.
  • Engage with individuals from diverse socio-economic backgrounds.
  • Practice active listening, demonstrating patience and understanding during conversations.
  • Maintain a professional demeanor while respecting patient privacy.

PHYSICAL REQUIREMENTS

  • Strength: Sedentary work, occasionally exerting up to 10 pounds of force.
  • Standing/Walking: Occasional, up to 1/3 of the time.
  • Keyboarding/Dexterity: Frequent, up to 3/4 of the time.
  • Ability to focus on a computer screen for extended periods.
  • Capability to perform repetitive hand and finger motions.
  • Flexibility to work in various positions for extended durations.
  • Effective verbal communication skills are essential.
  • Visual and auditory capabilities are required.

EMOTIONAL REQUIREMENTS

  • Exhibit stable work behaviors consistently.
  • Possess adequate coping skills for individual challenges.
  • Maintain composure and professionalism under pressure.
  • Effectively manage stress while remaining calm and professional.

WORK ENVIRONMENT

  • Clinical front office setting.
  • Frequent interruptions in daily tasks are expected.
  • Availability to assist customers and staff throughout the day is essential.
  • May require extended hours to meet departmental needs.

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