Healthcare Referral Coordinator

7 days ago


Pensacola, Florida, United States Baptist Health Care Full time

Job Summary:

The Referral Coordinator - Patient Services Specialist is responsible for processing, follow-up, and communication with patients for referrals and/or procedure orders generated by healthcare providers. This role initiates authorization for patient services, ensuring knowledge of insurance coverages, documentation of authorizations, and communicates status to practice staff.

Key Responsibilities:

  • Process referrals and procedure orders in a timely and accurate manner.
  • Communicate with patients, providers, and practice staff regarding referral status and authorization requirements.
  • Initiate and manage authorization processes for patient services.
  • Maintain accurate and up-to-date records of referrals, authorizations, and patient communication.
  • Collaborate with healthcare teams to ensure seamless patient care and referral management.
  • Provide excellent customer service and support to patients, providers, and practice staff.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • One year of experience in healthcare or medical office administration.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in computer software applications, including electronic health records and practice management systems.
  • Strong problem-solving and analytical skills.


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