Admissions Coordinator for Senior Living

2 weeks ago

Des Moines, Iowa, United States Campbell Street Senior Living Full time

Job Title: Central Intake Coordinator

Location: Remote

At Campbell Street Senior Living, our team members appreciate the meaningful contributions they make, the stability of their roles, and the supportive work environment. If you are looking to advance your career as a Central Intake Coordinator, this is the ideal opportunity for you.

**Recognized as a Great Place to Work**

Overview: Campbell Street Senior Living is a prominent provider of long-term care, skilled nursing, assisted living, and independent living services throughout the Midwest. We are in search of a committed Central Intake Coordinator to enhance our operations. This pivotal role is responsible for overseeing and optimizing the intake process for prospective residents, ensuring a seamless transition into our facilities.

Key Responsibilities:

  • Intake Oversight: Manage the central intake process for all inquiries regarding long-term care, skilled nursing, assisted living, and independent living. Guarantee that all potential residents receive precise information and a smooth entry experience.
  • Coordination: Serve as the main contact for referrals, families, and prospective residents. Collaborate with internal teams to ensure timely completion of all necessary documentation and assessments.
  • Customer Engagement: Deliver outstanding customer service through effective communication with families, referral sources, and other stakeholders. Address inquiries and concerns in a prompt and professional manner.
  • Record Keeping: Maintain precise and confidential records of all intake activities, including assessments, communication logs, and resident information.
  • Team Collaboration: Work closely with facility administrators and care teams to ensure smooth admissions and transitions. Confirm that all elements of the intake process comply with facility standards and regulations.
  • Data Reporting: Prepare and analyze reports related to intake metrics, such as conversion rates and response times. Use data to identify trends and opportunities for enhancement.
  • Regulatory Compliance: Ensure compliance with all state and federal regulations pertaining to admissions and resident care.

Qualifications:

  • Education & Experience: An Associate's or Bachelor's degree in Healthcare Administration, Social Work, or a related field is preferred. Previous experience in skilled nursing, senior housing, or a similar healthcare environment is advantageous but not mandatory.
  • Skills: Strong communication, organizational, and interpersonal skills. Ability to manage multiple tasks effectively while maintaining attention to detail. Proficiency in CRM systems and office software is essential.
  • Knowledge: Familiarity with long-term care and senior living regulations and best practices is beneficial.

Benefits:

  • Leadership & Culture: A motivating leadership team that promotes a fun and diverse culture, supporting long-term career growth.
  • Career Advancement: Clear career progression opportunities within the organization.
  • Educational Support: Tuition reimbursement assistance to encourage continuous learning and professional development.
  • Comprehensive Benefits: Medical, Dental, Vision, EAP, Matching 401K, Life and Disability insurance, and more, effective from the first day following 30 days of employment.
  • Work-Life Balance: Paid Time Off and Holiday Pay.
  • Payment Flexibility: Same Day Pay option available.

If you are dedicated to senior care and excel at managing intake processes while focusing on exceptional customer service, this position at Campbell Street Senior Living is a great fit for you.

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