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Intake Process Coordinator

2 months ago


Des Moines, Iowa, United States Campbell Street Senior Living Full time
Job Overview

Position Title: Central Intake Coordinator

Location: Remote

At Campbell Street Senior Living, our team members appreciate the meaningful contributions they make, the stability offered, and the supportive work environment. If you are looking to advance your career as a Central Intake Coordinator, this is the ideal opportunity for you.

**Recognized as a Great Place to Work**

Position Summary: Campbell Street Senior Living, a prominent provider of long-term care, skilled nursing, assisted living, and independent living services across the Midwest, is in search of a committed Central Intake Coordinator. This pivotal role focuses on overseeing and optimizing the intake process for prospective residents, ensuring a seamless transition into our facilities.

Key Responsibilities:

  • Intake Oversight: Manage the central intake process for all inquiries regarding long-term care, skilled nursing, assisted living, and independent living. Guarantee that all potential residents receive precise information and a smooth entry experience.
  • Coordination: Serve as the main contact for referrals, families, and prospective residents. Collaborate with internal teams to ensure timely completion of all necessary documentation and assessments.
  • Customer Service: Deliver outstanding service through effective communication with families, referral sources, and other stakeholders. Address inquiries and concerns in a prompt and professional manner.
  • Record Keeping: Maintain accurate and confidential records of all intake activities, including assessments, communication logs, and resident details.
  • Team Collaboration: Work closely with facility administrators and care teams to facilitate smooth admissions and transitions, ensuring compliance with facility standards and regulations.
  • Data Reporting: Prepare and analyze reports related to intake metrics, such as conversion rates and response times. Use data to identify trends and areas for enhancement.
  • Regulatory Compliance: Ensure compliance with all state and federal regulations concerning admissions and resident care.

Qualifications:

  • Education & Experience: An Associate's or Bachelor's degree in Healthcare Administration, Social Work, or a related field is preferred. Previous experience in skilled nursing, senior housing, or a similar healthcare environment is advantageous but not mandatory.
  • Skills: Strong communication, organizational, and interpersonal abilities. Capable of managing multiple tasks efficiently while maintaining attention to detail. Proficient in CRM systems and office software.
  • Knowledge: Understanding of long-term care and senior living regulations and best practices is desirable.

Benefits:

  • Leadership & Culture: An inspiring leadership team promoting a fun and diverse culture, supporting long-term career development.
  • Career Growth: Clearly defined career paths with opportunities for advancement within the organization.
  • Educational Support: Tuition reimbursement assistance to encourage continuous learning and professional growth.
  • Comprehensive Benefits: Medical, Dental, Vision, EAP, Matching 401K, Life and Disability insurance, and more, effective from the first day following 30 days of employment.
  • Work-Life Balance: Paid Time Off and Holiday Pay.
  • Payment Flexibility: Same Day Pay option available.

If you are dedicated to senior care and skilled in managing intake processes with a focus on delivering exceptional customer service, we encourage you to consider the Central Intake Coordinator position at Campbell Street Senior Living.