Member Service Representative

2 days ago

Chester, Virginia, United States Call Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Consultant to join our team at Call Federal Credit Union. As a Member Service Consultant, you will play a critical role in providing exceptional service to our members, ensuring their financial needs are met, and fostering a positive and supportive environment.

Key Responsibilities
  • Member Service: Provide accurate and efficient transactions, answer member inquiries, and refer potential prospects to appropriate staff.
  • Product and Service Knowledge: Educate members about Call Federal products and services, promoting a consistent sales environment.
  • Communication: Utilize excellent interpersonal skills to communicate effectively with members, both in person and via phone or email.
  • Account Management: Open accounts for existing members, provide services such as Visa gift cards and cash advances, and respond to member requests and complaints.
  • Asset Management: Maintain accountability for all assets under your control, including cash drawers.
  • Process Improvement: Identify opportunities for member engagement and sales growth, promoting a positive and optimistic work environment.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous cash handling experience, minimum of one year, and previous retail experience, minimum of one year.
  • Skills: Excellent interpersonal skills, self-motivation, ability to work independently and in a team environment, and attention to detail.
  • Availability: Flexible schedule availability, including evenings and weekends.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA/FSA/DCA
  • Accident Insurance
  • Critical Illness Insurance
  • 401K with generous employer contribution
Company Culture

Call Federal Credit Union is a passionate advocate for our members' financial health. As a not-for-profit financial cooperative, we prioritize our members' needs, offering lower loan rates, higher savings dividends, and fewer fees. Our team is driven by a commitment to excellence, community involvement, and member satisfaction.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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