Customer Service Representative Seasonal

1 week ago

Chester, Virginia, United States TDB Communications, Inc. Full time
Job Title: Customer Service Representative Seasonal

We are seeking a highly motivated and experienced Customer Service Representative to join our team at TDB Communications, Inc. in Chester, VA.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and web browser. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to multitask.

Responsibilities:
  • Utilize standard technology such as a telephone, email, and web browser to communicate with clients.
  • Navigate to pre-scripted responses to provide basic general and claims-specific information.
  • Follow established and documented policies and standard operating procedures, such as filling out timesheets and adhering to privacy rules.
  • Assist clients with filling out online applications and submitting them electronically to the plan provider for processing.
  • Complete basic call logs related to phone inquiries.
  • Escalate calls as needed and required.
Requirements:
  • At least a High School diploma or GED.
  • Must be able to speak and read English clearly, professionally, and fluently.
  • Must be able to type a minimum of 20 WPM.
  • At least 1 year of experience working with a PC and the Windows operating system.
  • At least 1 year of experience working within established contractual turnaround times.
Preferred Qualifications:
  • At least 6 months of customer service experience.
  • Excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
  • Ability to work as a member of a team.
Work Environment:

Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing may be provided if needed.

Screenings Required:

To be eligible for this job opening, individuals applying for this position must successfully undergo a background check. Additionally, candidates are expected to participate in a work skills assessment as part of the screening process.

Reasonable Accommodation:

If you require alternative methods of application or screening, you must approach the employer directly to request this.

EEO Statement:

TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB Communications, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

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