Hotel Operations Coordinator

6 days ago


Dayton, Ohio, United States Drury Hotels Company, LLC Full time

About the Role:

As a Front Office Supervisor at Drury Hotels Company, LLC, you will play a vital role in ensuring the exceptional guest experience that our company is known for. Under general supervision, you will assist the management team in supervising the front desk and guest service positions of the hotel.

Key Responsibilities:

  • Communicate and enforce Drury Hotels' policies and procedures to ensure consistency across all departments.
  • Provide motivation and demonstrate positive leadership characteristics to inspire team members to exceed expectations through superior customer service standards.
  • Assist with training guest service team members to ensure they have the skills and knowledge needed to provide exceptional service.
  • Respond promptly and efficiently to inquiries, requests, and complaints from guests and potential guests.
  • Contribute to maintaining a positive work environment by promoting a culture of respect, inclusivity, and teamwork.

Requirements:

  • Ability to give and take written and oral direction.
  • Excellent communication skills, with the ability to communicate clearly in English to relate to guests and team members.
  • Thorough knowledge of Drury Hotels' policies and procedures.
  • Ability to train, motivate, and inspire team members to perform at and above company expectations.
  • Thorough knowledge of marketing and sales programs.
  • Ability to handle money, make change, and utilize office machines in normal day-to-day activities.
  • Ability to give attention to detail and monitor hotel facilities and team member work habits to ensure a safe and secure environment.

What We Offer:

  • A competitive compensation package, including incentives and bonuses.
  • A comprehensive benefits program, including medical, dental, vision, and life insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for career growth and professional development.
  • A positive and supportive work environment.


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