Current jobs related to Client Success Specialist - Chicago, Illinois - Sedex

  • Client Success Specialist

    2 months ago

    Chicago, Illinois, United States FourKites, Inc. Full time

    At FourKites, we face intricate challenges that have significant real-world implications. Our platform supports customers in managing global supply chains that are not only efficient but also agile and sustainable, whether it involves medical supplies or groceries. Join a diverse team of inquisitive problem solvers who embrace differences, lead with empathy,...

  • Project Office Specialist

    1 week ago

    Chicago, Illinois, United States Paradox Full time

    About the Role:We're seeking a talented Client Success Specialist to join our Project Office team at Paradox. As a Client Success Specialist, you will be responsible for contributing to new client onboarding and training, ongoing client support, and the retention and expansion of existing client relationships.Key Responsibilities:Develop deep expertise in...

  • Client Success Advocate

    1 month ago

    Chicago, Illinois, United States Beacon Hill Full time

    About the RoleWe are seeking a highly skilled Client Success Specialist to join our corporate accounts team. As the friendly face of our platform, you will be responsible for ensuring a seamless onboarding experience for new users.Key ResponsibilitiesGuide new users through the onboarding process, providing platform guidance and supportConduct virtual...

  • Client Success Advocate

    1 week ago

    Chicago, Illinois, United States Paradox Full time

    We're on a mission to reimagine hiring with our innovative recruitment technology, and we need your expertise to make it happen. As a Client Success Specialist at Paradox, you'll be the face of our company, working closely with clients to understand their challenges and deliver tailored solutions.Key Responsibilities:Develop in-depth knowledge of our...

  • Client Success Specialist

    7 days ago

    Chicago, Illinois, United States Beacon Hill Staffing Group Full time

    Key Responsibilities:Enhance customer service standards and set new benchmarks for excellence in interactions. Assist customers with onboarding, training, and education on the platform. Respond to technical questions and serve as a reliable advisor on our products. Discover upselling opportunities to boost revenue. Collect and disseminate customer success...

  • Client Success Manager

    1 month ago

    Chicago, Illinois, United States Rise25 Full time

    Job Title: Client Success ManagerRise25 is seeking a highly skilled Client Success Manager to join our team. As the primary client contact, you will be responsible for implementing our strategy to help clients achieve ROI, clients, and strategic partnerships using done-for-you podcasts and content marketing.Key Responsibilities:Develop and nurture strong...

  • Client Success Associate

    1 month ago

    Chicago, Illinois, United States Arrive Logistics Full time

    Job Title: Client Success AssociateJoin Arrive Logistics, a leading transportation and technology company in North America, as a Client Success Associate. In this role, you will be responsible for delivering Operational Excellence by mastering the basics of load building, scheduling appointments, tracking shipments, and closing out loads. You will work...

  • Client Success Associate

    1 month ago

    Chicago, Illinois, United States Farmer's Fridge Careers Full time

    About Farmer's FridgeWe're a company that's passionate about making fresh, healthy food accessible to everyone. Our mission is to provide a convenient and approachable way for people to enjoy nutritious meals and snacks, whether it's through our vending machines, wholesale partners, or office pantry solutions.About the RoleWe're seeking a highly organized...

  • Client Success Associate

    3 weeks ago

    Chicago, Illinois, United States Paradox Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Success Intern to join our team at Paradox. As a Client Success Intern, you will play a critical role in supporting our clients' success by providing exceptional customer service, technical support, and account management.Key ResponsibilitiesContribute to team efforts in support of...

  • Client Success Manager

    2 weeks ago

    Chicago, Illinois, United States Rise25 Full time

    Job Opportunity: Client Success ManagerRise25 is seeking a highly motivated and results-driven Client Success Manager to join our team. As the primary client contact, you will be responsible for implementing our strategy to help clients achieve a strong return on investment (ROI), secure clients and strategic partnerships through done-for-you podcasts and...

  • Client Success Manager

    2 weeks ago

    Chicago, Illinois, United States XSELL Technologies Full time

    About XSELL TechnologiesXSELL Technologies is a cutting-edge company that leverages artificial intelligence to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal.Job SummaryWe are seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager,...

  • Client Success Manager

    1 week ago

    Chicago, Illinois, United States XSELL Technologies Full time

    About XSELL TechnologiesXSELL Technologies is a cutting-edge company that leverages artificial intelligence to empower agents, clients, and organizations to increase human performance and job satisfaction through making conversations more personal.We are seeking a Client Success Manager to sit at the center of our client delivery process, informing our...

  • Client Success Associate

    7 days ago

    Chicago, Illinois, United States Beacon Hill Full time

    Deliver Exceptional Customer ServiceBeacon Hill is seeking a skilled Client Services Associate to support our US-based customers using our cloud-based software. As a key player in delivering an outstanding product experience, you will enhance customer service standards and set new benchmarks for excellence in interactions.Key Responsibilities:Assist...

  • Client Success Intern

    7 days ago

    Chicago, Illinois, United States Paradox Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Client Success Intern to join our team at Paradox. As a Client Success Intern, you will play a critical role in supporting our clients' success by providing exceptional customer service, technical support, and account management.Key ResponsibilitiesGain hands-on experience in professional...

  • Client Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Advyzon Full time

    Job OverviewAdvyzon is seeking a highly skilled Client Support Specialist to provide exceptional front-line product support to users. The ideal candidate will possess strong communication skills, a passion for client service, and the ability to work closely with the Client Success and Subject Matter Expert teams.Key ResponsibilitiesProvide expert day-to-day...

  • Senior Client Specialist

    2 weeks ago

    Chicago, Illinois, United States Citigroup Full time

    Job Title: Senior Client SpecialistCiti Private Bank is seeking a highly skilled Senior Client Specialist to join our Law Firm Group team. As a key member of our team, you will be responsible for providing strategic advice to our clients in the law firm industry.Key Responsibilities:Provide thought leadership to the legal industry through peer reviews,...

  • Client Service Specialist

    2 weeks ago

    Chicago, Illinois, United States Madison Reed Hair Color Bar Full time

    Job Title: Client Service Specialist, Hair Color BarAt Madison Reed Hair Color Bar, we're seeking a highly skilled Client Service Specialist to join our team. As a Client Service Specialist, you will be the face of our Hair Color Bar, providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Provide...

  • Client Relations Specialist

    1 week ago

    Chicago, Illinois, United States YWCA Metropolitan Chicago Full time

    Job Summary:The Client Relations Specialist plays a vital role in the FamilyWorks team, fostering strong relationships with clients, staff, and community partners. This position requires excellent communication and interpersonal skills, with a focus on providing exceptional customer service and support.Key Responsibilities:Establish and maintain positive...

  • Customer Success Specialist

    1 month ago

    Chicago, Illinois, United States AMOpportunities Full time

    About the RoleThe Customer Success Specialist will play a vital role in supporting the Customer Success department, institutional partners, and AMO trainees to deliver exceptional service throughout their user journey.Key ResponsibilitiesAct as the primary point of contact for key partner accounts, securing orders, building customer satisfaction, and...

  • Client Relations Specialist

    4 weeks ago

    Chicago, Illinois, United States YWCA Metropolitan Chicago Full time

    Job Title: Client Relations SpecialistCareer Opportunities with YWCA Metropolitan ChicagoA great place to work.Job Summary:The Client Relations Specialist is a key member of the FamilyWorks team, responsible for educating visitors about FamilyWorks and agency services, supporting client enrollment and access to services, performing administrative and...

Client Success Specialist

2 months ago

Chicago, Illinois, United States Sedex Full time
Job Overview

About Sedex

With over 85,000 organizations globally, Sedex stands as a trusted ally in fostering a socially and environmentally responsible supply chain.

Our platform offers unparalleled data insights and expert guidance, simplifying the management, assessment, and reporting of sustainability performance for businesses.

Vision: To lead in enhancing the sustainability of global supply chains.

Mission: To provide data-driven insights through accessible tools and services, engaging with companies and communities to enhance their environmental, social, and governance (ESG) outcomes.

Role Summary

This position will support the Strategic Account Managers in nurturing and developing enduring, trust-based relationships with a selection of Sedex's key clients. You will oversee essential project deliverables across the strategic account portfolio, contributing to revenue growth, customer retention, and satisfaction. Acting as a secondary contact for this account portfolio, you will collaborate with internal stakeholders to ensure an exceptional customer experience.

Key Responsibilities

  • Serve as the primary support contact for the Strategic Account portfolio, assisting the Strategic Account Manager (SAM) in meeting client needs and achieving company objectives.
  • Assist the SAM in crafting tailored Account Management plans for each client, outlining specific goals and success metrics.
  • Prepare service agreement documents at the point of sale.
  • Develop presentation materials to aid in sales discussions.
  • Manage meeting documentation, follow-ups, and resultant actions.
  • Establish trusted relationships with key accounts, customer stakeholders, and executive sponsors.
  • Ensure timely and successful delivery of our solutions aligned with customer requirements and objectives.
  • Oversee daily management of technology and product inquiries across the Strategic portfolio.
  • Address and resolve customer complaints promptly, balancing the needs of both Sedex and the client.
  • Handle invoicing and payment follow-ups for both membership and services rendered.
  • Identify opportunities to enhance processes that positively impact the customer journey.
  • Coordinate global accounts with regional teams, aligning on objectives and deliverables.
  • Manage product email marketing campaigns.
  • Collaborate closely with various internal business teams.
  • Operate efficiently and effectively, demonstrating high levels of organization.

Knowledge, Skills & Experience

  • Minimum of 2 years' experience in an account support or sales administration role (or similar).
  • Ability to thrive in a fast-paced, dynamic startup environment, with strong organizational and prioritization skills.
  • Proven experience in building and maintaining customer and internal relationships, demonstrating the ability to support discussions with key accounts and solidify Sedex as a vital partner.
  • Innovative and resourceful in developing solutions that surpass customer expectations.
  • Strong critical and creative thinking skills, with agility to adapt in a changing environment.
  • Excellent listening and communication skills, capable of adjusting style to suit various levels of understanding.
  • Exceptional information gathering and verbal/written presentation skills, with a keen attention to detail.
  • Familiarity with Salesforce, Microsoft Office, and ideally, insights into Gainsight or other Customer Success tools.
  • Knowledge of procurement systems, Responsible Sourcing, and SaaS is advantageous but not essential.
  • Demonstrated ability to take ownership, meet targets, and drive results.

Our Culture

At Sedex, we are dedicated to empowering businesses to achieve true sustainability and ethical practices throughout their operations and supply chains. We believe in the fundamental right of all individuals to work in a safe environment, treated with respect and compensated fairly, free from harassment and discrimination. Our commitment to these principles is reflected in our inclusive behaviors, which embody our values of collaboration, responsibility, transparency, quality, and excellence in service.

We strive to create an environment where everyone can be themselves and flourish at work—across all locations and in every aspect of our operations.

Privacy Policy

Sedex is committed to safeguarding the privacy of its website users and members. We handle any personal information you provide in accordance with our privacy policy, ensuring compliance with the General Data Protection Regulation (GDPR).